ANNMARIE SCHAUER
Round Lake Beach,IL
Summary
Experienced Front End Supervisor knowledgeable about customer service operations, team leadership and training. Dependable and punctual team player with top-notch abilities in planning, managing and evaluating work. Offering over 20 years of experience in customer relations and retail combined. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
25
25
years of professional experience
Work History
Merchandiser
Shiftsmart
Round Lake Beach, IL
02.2022 - Current
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Cashier
Circle K
Fox Lake, IL
04.2022 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Manager
CompX Timberline
Grayslake, IL
06.2021 - 12.2021
- Order entry/data entry, inbound & outbound calls
- RMA’s, Quotes, all customer inquiries
- High volume multi-tasking, Outlook, Excel, Syteline software
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided exceptional customer service to ensure customer satisfaction.
Returns Manager
International Toner Corp.
Buffalo Grove, IL
11.2012 - 04.2016
- Implemented procedures for logging and processing shipping labels through all logistic companies
- Scheduled/created BOL for shipping/receiving
- Authorized and processed all returns
- Credit/Debit accounts and maintained positive rapport with clients
- Supervised returns processors in warehouse, developing procedures for better organization
- Proficient with Outlook, Word, and Excel, creating documents and spreadsheets for department progression.
Wellness Specialist
Massage Envy
Lake Zurich, IL
05.2012 - 10.2012
- Helped clients set and achieve health and wellness goals
- Documented health forms and patient conditions
- Successful with commission based membership sign-up
- Confirm and schedule appointments, answer phones
- Clinic duties including stocking and cleaning for therapists.
Assistant Store Manager
7-11 Convenience Store
Lake Zurich, IL
04.2007 - 08.2009
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries
- Trained and managed associates in customer service and sales techniques
- Scheduled shifts and processed payroll.
Benefits Specialist
CBI Incorporated
Buffalo Grove, IL
09.2005 - 02.2007
- Checked employees' benefits enrollment for accuracy and compiled packages
- Processed assigned accounts employees' benefits
- Sorted and pulled paperwork, pamphlets and other documents for assigned companies
- Proof read and assured documents were packaged and boxed properly for mailing.
TelePlus Representative II
Kemper Insurance
Long Grove, IL
05.1999 - 08.2005
- High volume call center, receiving 50-80 calls per day, processing claims for commercial liability, work comp, and auto
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Logged call information and solutions provided into AS400 database
- Resolved issues by coordinating with claims adjustors
- Performed general office duties with the ability to multi-task in fast paced environment.
Education
Organizational Behavior -
Lewis University
01.1998
High School Diploma -
Lake Zurich Senior High School
01.1993
Psychology -
College Of Lake County
Skills
- Conflict resolution
- Strong organization and accuracy
- Fast learner with wide range of practical skills
- Data Entry
- Microsoft Word, Excel, Outlook
- Supervising department operations
- POS system experience
- Money Handling
- Loss Prevention
- Customer Service
- Order Processing
- Retail Store Operations
- Product Merchandising
References
References available upon request.
Timeline
Cashier
Circle K
04.2022 - 07.2023
Merchandiser
Shiftsmart
02.2022 - Current
Customer Service Manager
CompX Timberline
06.2021 - 12.2021
Returns Manager
International Toner Corp.
11.2012 - 04.2016
Wellness Specialist
Massage Envy
05.2012 - 10.2012
Assistant Store Manager
7-11 Convenience Store
04.2007 - 08.2009
Benefits Specialist
CBI Incorporated
09.2005 - 02.2007
TelePlus Representative II
Kemper Insurance
05.1999 - 08.2005
Organizational Behavior -
Lewis University
High School Diploma -
Lake Zurich Senior High School
Psychology -
College Of Lake County