Ann Marie Susong
Lebanon,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Server
Holiday Farms Country Club
Zionsville, IN
05.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Patient Care Technician
Witham Hospital
Lebanon,IN
05.2023 - 08.2023
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
Fast Food Worker
Culver’s Restaurant
Lebanon, IN
02.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
General Studies
Ball State University
Muncie, INLebanon High School
Lebanon, IN05.2022
Skills
- Food and Beverage Service
- Exceptional communication
- Customer Service
- Strong Work Ethic
- Professional Appearance
- Team Collaboration
Accomplishments
Won Customer Service Award for Culver’s Restaurant in 2022.
Timeline
Server
Holiday Farms Country Club
05.2024 - Current
Patient Care Technician
Witham Hospital
05.2023 - 08.2023
Fast Food Worker
Culver’s Restaurant
02.2020 - 08.2022
General Studies
Ball State University
Lebanon High School