Annyssa Sanchez Pena
Riverside,CA
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
Riverside, CA
10.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
Micheals
Sales Associates
Riverside, CA
10.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Balanced the daily cash register transactions with accuracy and attention to detail.
- Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
- Followed company policies regarding payment methods, discounts, refunds.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Assisted other team members with their tasks as needed.
- Helped with purchases and signed customers up for rewards program.
- Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
Sales Associate
TJX Companies
Tustin, CA
09.2021 - 01.2022
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06-2025
High School Diploma -
Tustin High School
Tustin, CA05-2021
Skills
- Customer Needs Assessment
- Inventory Control
- Written and oral communication skills
- POS System Operation
- Payment Processing
- Product Sales
- Order Processing
- Outgoing Personality
- Problem-solving skills
- Cash Handling
- Stocking and Receiving
- Positive and professional
Languages
English
Professional
Spanish
Limited
Timeline
Sales Associate
Forever 21
10.2023 - Current
Micheals
Sales Associates
10.2022 - 01.2023
Sales Associate
TJX Companies
09.2021 - 01.2022
Bachelor of Arts - Psychology
University of California, Riverside
High School Diploma -
Tustin High School