Anola Smith

Responsible for the planning, development, implementation, clinical supervision and monitoring of the Outreach Programs (PATH and AOD) to provide services to homeless persons with mental illness, substance dependence or physical disabilities. Supervises and works with the outreach teams by emphasizing and initiating client contact for integration into community services. Engages individuals at sites frequented by the homeless population including churches, shelters, meal centers, and drop-in centers. Other settings might include drop-in centers, meal sites parks, and abandoned buildings.

ESSENTIAL JOB FUNCTIONS

• Creates and implements outreach services and related activities.
• Ensures that outreach activities are consistent with the agency’s mission and service for homeless persons. Implements policies and procedures for the operation of the program.
• Provides clinical supervision and coordination of outreach staff ensuring all professional, clinical, and ethical standards are adhered to.
• Ensures services provided are clinically appropriate including stage appropriate interventions, treatment planning, diagnosis and treatment, and directing the resolution of crisis situations.
• Promotes education and information about services to the community and other community organizations and agencies, within and outside the agency.
• Monitors the effectiveness of policies and procedures, ensuring a safe and effective service environment. Makes recommendations and works with other management staff and appropriate committees on necessary modification of policies and subsequent approval of changes.
• Collaborates with agency personnel and other community providers to develop and provide a continuum of services necessary to promote program and client success.
• Ensures services are carried out in accordance with established policies and protocols, ensuring prompt, professional responses to referrals for services, and prompt completion of clinical documentation and staff logs.
• Ensures that all fiscal transactions follow standard agency procedures, as authorized for emergency situations.
• Supports, directs, and guides the activities of assigned staff involved in program activities.
• Documents and provides performance feedback to staff regarding the quantity, quality, timeliness, efficiency, and completeness of services performed, and the efficiency of use of time.
• Executes authority over employee change of status (e.g., hiring and firing authority) or makes suggestions and recommendations as to the hiring, firing, advancement, promotion, or any other change in status of employees.
• Ensures clinical records and related source documents are maintained in accordance with industry and agency requirements, monitors and updates information in the service database, and generates and distributes reports.

ADDITIONAL DUTIES AND RESPONSIBILITIES

• Participates in various standing, functional, and ad hoc committee groups.
• Adheres to the ethical, confidentiality, and professional standards and requirements of federal and state laws, the policies of the agency, and the policies of licensing and credentialing boards. Ensures the confidentiality of client records and information.
• Participates in preparations for certification, other clinical audits, and in the development of the agency’s service plan.
• Participates in management meetings, represents management in meetings with members of the collective bargaining unit, and assumes supervisory functions in the temporary absence of other supervisors and managers.
• Maintains current awareness of new developments in the field by reading professional literature, and attending conferences and seminars.

• Embedded in Coordinated Intake, engages all homeless Young Adults and those at-risk of homelessness in Cuyahoga County by providing problem solving and therapeutic services around housing planning services in line with the Ending Youth Homelessness Initiative
• Works closely, and provides support to, the Coordinated Intake supervisors, shelter system, Young Adult programs at Frontline Service, and other Young Adult serving organizations to prevent homelessness, and facilitate shelter placement when appropriate
• Developed an understanding of young adult (18-24) specific resources and build and maintain relationships with internal and external community partners
• The Young Adult Liaison is expected to engage all Young Adults in a manner that promotes safety, autonomy, and youth choice

• The Youth Engagement Specialist is responsible for supporting homeless young adults (ages 18-24) by providing programming and resources to those who reside at North Point Shelter
• Build rapport with young adults and develop concrete understanding of their needs and desires through the implementation of Youth Board
• Develop and implement an engaging and diverse schedule of programing to assist young adults in obtaining/maintaining skills that will assist them in gaining housing stability and independence

• Responsible for ensuring that staff give great customer service as well as monitoring the financial performance of both store locations
• Completing staff scheduling and meeting with staff on a biweekly basis to discuss job performance and review employee expectation and goals

• Assist young adult’s age’s 18-24 transition from homelessness into housing
• Complete and maintain treatment plans, progress notes, service logs and other pertinent documentation
• Provide services within the fidelity of the evidenced -based models: Trauma informed care and Motivational interviewing

• Provide behavior-programming, data collection, therapeutic milieu, and instruction in individual and/or small group settings
• Responsibilities include: Provide support and assistance to individuals in all living skills areas
• Provide individualized services in accordance with client-specific plans
• Function as a team member
• Initiate and facilitate all necessary communication with members of the team

• Proven commitment to student affairs and residence life through working alongside the assistant dean to create new student conduct initiatives as well as revisions of the university student handbook
• Assist Hall coordinators in creating campus wide initiatives that will improve the dynamic or of the residence halls as well as interaction with incoming freshman students
• Create and research new approaches for the student housing selection process
• Attend workshops and conferences that focus of the different cultures of residence life across several colleges/university's
• Strengthen student and residence life relationship/partnerships by listening attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
• Managed a high-volume workload while remaining present with a positive work ethic

• Created programming targets with Noel Levitz (College Student Inventory)
• Created programing for minority student outreach
• Creation of programming, educational materials, and training for Walsh's various constituents
• Shadowed assistant Dean and Director of Student Activities in meetings and program interventions
• Attended assessment weekly meetings