Anoline Enzo (Enwereuzo)
Bloomington,IL
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AFRICAN IMPORTS, North America, Inc.
01.2017 - 12.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Associate Team Leader
SGK Global Shipping Services
08.2009 - 12.2016
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped 20+ customers every day with positive attitude and focus on customer satisfaction.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Menswear Associate
Next Flagship Shop
10.2002 - 08.2008
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Developed seven effective improvement plans in 2003.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Cleaned, closed, and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
Education
High School Diploma -
State Grammar School
Lagos, NigeriaSkills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Google Workspace
- Professional telephone demeanor
- Customer relations
Certification
- MCAS - Microsoft Certified Application Specialist - 2022
- 3D Animation - 2021
- CISCO Network Certificate - 2020
- Sales Essentials Certificate - SalesForce 2012
Languages
Japanese
Elementary
English
Native or Bilingual
Timeline
Customer Service Representative
AFRICAN IMPORTS, North America, Inc.
01.2017 - 12.2022
Customer Service Associate Team Leader
SGK Global Shipping Services
08.2009 - 12.2016
Menswear Associate
Next Flagship Shop
10.2002 - 08.2008
High School Diploma -
State Grammar School
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