Anoosh Rehman
Frederick,MD
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Coordinator/Customer Service Representative
Giant Eagle
12.2021 - Current
- Assist fellow cashiers with any concerns during transactions
- Developed strong relationships with repeat customers, ensuring their needs were met consistently to encourage loyalty.
- Streamlined checkout processes for faster transactions and reduced wait times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Processed Utility Payments and Western Union transactions
- Trained new personnel regarding company operations, policies and services.
Server
Sunrise Senior Living
07.2021 - 09.2021
- Effectively performed multitasks in a fast-paced service setting
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Arranged and prepared tables for residents to offer memorable experiences
- Displayed enthusiasm and promoted excellent service to more than 40 residents at a time.
Mail Sorter
R.R Donnelley
06.2020 - 08.2020
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reduced delivery errors by accurately categorizing and labeling outgoing mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Routinely worked 12-hour shifts.
Education
Certificate - Dental Assisting
Frederick Community College
Frederick, MD03.2024
Bachelor of Science in Cellular and Molecular Biology -
Towson University
Towson, MD05.2021
Skills
- Telephone Etiquette
- Customer Service
- Price Verification
- Fraud Prevention
- Sales Assistance
- Task Prioritization
Extracurricular Activities
TU Rock’s Club, Towson, MD, Member, 08/2019, 05/2021, Painted rocks with positive and inspiring messages and pictures, Distributed painted rocks around campus to be found by Towson Community, Designed seasonal greetings cards for children at GBMC Hospital
Certification
- CPR
Timeline
Front End Coordinator/Customer Service Representative
Giant Eagle
12.2021 - Current
Server
Sunrise Senior Living
07.2021 - 09.2021
Mail Sorter
R.R Donnelley
06.2020 - 08.2020
Certificate - Dental Assisting
Frederick Community College
Bachelor of Science in Cellular and Molecular Biology -
Towson University