Sincere Perkins
Columbus,OH
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Front End Customer Service Associate
Walmart
04.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Provided exceptional service for customers by quickly processing transactions and answering questions.
- Increased store revenue with proactive upselling of products and promotions to customers.
- Maintained a clean and organized front end area, ensuring a positive shopping experience for all customers.
- Assisted in training new team members, sharing best practices for providing excellent customer service.
- Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.
- Managed returns and exchanges, maintaining professionalism while adhering to company policies.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Food Service Worker
Curl Market
09.2020 - 04.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Education
Bachelor of Science - Criminology
Ohio State University
Columbus, OH05.2024
High School Diploma -
Riverside High School
Painesville, OH06.2020
Skills
- Data entry accuracy
- Team collaboration
- Telephone etiquette
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Conflict resolution
- Strong work ethic
- Sales techniques
- Cash handling
- Patience and resilience
- Problem-solving abilities
Timeline
Food Service Worker
Curl Market
09.2020 - 04.2023
Front End Customer Service Associate
Walmart
04.2020 - Current
Bachelor of Science - Criminology
Ohio State University
High School Diploma -
Riverside High School
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