Anquashia Jackson
Plantation,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Cigna
08.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Front Desk Receptionist
Accredo Health
03.2018 - 08.2021
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Fraud Prevention Representative
Fiserv
01.2016 - 03.2018
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Conducted comprehensive audits on flagged transactions, verifying legitimacy or uncovering discrepancies that warrant additional scrutiny.
- Evaluated the effectiveness of existing fraud detection tools, recommending upgrades or replacements as needed to enhance overall performance.
Education
High School Diploma -
Flagler High School
Pompano Beach 06.2015
Skills
- Information Security
- Product Knowledge
- Data Entry
- Consultative Sales
- Scheduling
- Complaint Resolution
- Appointment Scheduling
- Account Updating
- Call Center Operations
Timeline
Customer Service Representative
Cigna
08.2021 - Current
Front Desk Receptionist
Accredo Health
03.2018 - 08.2021
Fraud Prevention Representative
Fiserv
01.2016 - 03.2018
High School Diploma -
Flagler High School