Anquerea Watkins
Houston,TX
Summary
Dynamic customer service manager with a proven track record at Whataburger, enhancing guest satisfaction through effective staff training and inventory management. Skilled in team leadership and decision-making, I foster operational efficiency and resolve conflicts with empathy, driving loyalty and repeat business. Proficient in CRM software for streamlined customer interactions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Memorial Hermann
Houston, TX
01.2025 - Current
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments, maintaining accurate calendars for multiple providers.
- Processed patient registrations, verifying insurance information and personal details.
- Greeted and assisted patients, ensuring a welcoming environment.
Manager
Whatabuger
Houston
01.2021 - Current
- Trained staff on customer service protocols to enhance guest satisfaction.
- Implemented inventory management systems, improving stock accuracy and availability.
- Monitored team performance, providing feedback to promote skill development.
Healthcare Customer Service Representative
Reqroute
Remote
01.2024 - 07.2024
- Utilized CRM software to track customer interactions and ensure timely follow-ups.
- Educated clients on available products and services, promoting informed decision-making.
- Adapted quickly to changing policies, ensuring compliance while maintaining quality service delivery.
- Identified areas for process improvement, contributing to enhanced operational efficiency within team.
Customer Service Representative
Cigna
Remote
11.2023 - 01.2024
- Assisted in processing claims and verifying eligibility for services effectively.
- Collaborated with cross-functional teams to enhance customer service workflows and practices.
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
Team Leader
Payless Food
Houston, TX
08.2021 - 08.2022
- Mentored new team members on best practices for customer engagement and issue resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Northshore Senior High
Houston, TXSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
Languages
Spanish
Limited Working
Timeline
Front Desk Receptionist
Memorial Hermann
01.2025 - Current
Healthcare Customer Service Representative
Reqroute
01.2024 - 07.2024
Customer Service Representative
Cigna
11.2023 - 01.2024
Team Leader
Payless Food
08.2021 - 08.2022
Manager
Whatabuger
01.2021 - Current
High School Diploma -
Northshore Senior High