Dynamic professional experienced in customer service and conflict resolution. Known for adaptability and effective communication skills, ready to leverage expertise in enhancing guest satisfaction and operational success.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge
First Services Residential
Burnaby, BC
08.2025 - Current
Assisted residents with inquiries, providing information about services and amenities.
Coordinated maintenance requests, ensuring timely resolution of issues for residents.
Managed guest check-ins and check-outs, enhancing visitor experience through personalized service.
Facilitated communication between residents and management, addressing concerns effectively.
Team Leader
A&W Main and Mountain
1520 Main St, North Vancouver, BC V7J 1E6
05.2025 - Current
Led team in delivering exceptional customer service in fast-paced environment.
Trained new staff on operational procedures and best practices.
Assisted in inventory management, ensuring stock availability and organization.
Maintained cleanliness and safety standards across workspace to enhance productivity.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Concierge
True Canadian Corp
Vancouver, BC
03.2025 - 08.2025
Provided exceptional guest service, addressing inquiries and resolving issues promptly.
Coordinated guest accommodations, ensuring seamless check-in and check-out processes.
Managed reservations using property management systems to optimize occupancy rates.
Developed local area knowledge to offer personalized recommendations for dining and entertainment.