Ansley Mendez
Houston,TX
Summary
Dynamic Service Advisor with a proven track record at Beck and Masten Buick GMC North, adept in enhancing customer satisfaction and loyalty through exceptional service and clear communication. Skilled in documentation and reporting, with a strong work ethic and team player mentality, significantly reducing wait times and increasing repeat business.
Overview
1
1
year of professional experience
Work History
Service Advisor
Beck and Masten Buick GMC North
05.2023 - 07.2024
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Developed estimates by costing materials, supplies, and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
Education
High School Diploma -
Harmony School Of Advancement-Houston
Houston, TX05.2023
Skills
- Handling Customer Complaints
- Team player mentality
- Strong Work Ethic
- Customer Service
- Computer Skills
- Excellent Communication
- Documentation And Reporting
- Sales expertise
- Call Center Operations
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Beck and Masten Buick GMC North
05.2023 - 07.2024
High School Diploma -
Harmony School Of Advancement-Houston
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