Antaniya Brockman
6113 Bianca Circle,Texas
Summary
Dynamic Care Coordinator with a proven track record at Texas Oncology, excelling in patient care coordination and case management. Skilled in utilizing electronic health records and fostering effective communication, I enhance patient advocacy and streamline appointment scheduling, ensuring optimal service delivery and satisfaction.
Overview
2026
2026
years of professional experience
Work History
Care Coordinator
Texas Oncology
01.2024 - Current
- Assisted in coordinating patient care plans and services to ensure continuity of care.
- Supported case management processes by organizing documentation and scheduling appointments.
- Communicated effectively with healthcare providers and patients to facilitate information exchange.
- Utilized electronic health record systems to track patient progress and update care plans.
- Answer inbound calls assisting patients with sending medication refill request to doctors
- Taking messages from different facilities, doctors offices & clinics & sending them to a specific doctor office
Team Lead
Teleperformance
2022 - 2024
- Directed team in daily operations to optimize workflow and ensure timely task completion.
- Facilitated training sessions for new team members on processes and best practices to enhance performance.
- Executed process improvements to optimize productivity and minimize errors.
- Developed and implemented lunch schedules to optimize staff workflow.
Customer Service Representative
Walmart
2020 - 2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
- Managed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Assisted patients with refunds & issues with in store & online orders . Documented the process of the refund & sent email when completed
Education
High School Diploma -
Crowley High School
Crowley Texas 06.2020
Skills
- Patient care coordination
- Case management processes
- Electronic health records
- Appointment scheduling
- Team leadership
- Communication skills
- Customer service excellence
- Conflict resolution
- Data entry accuracy
- Telephone etiquette
- Medication refill assistance
- Patient advocacy
- Documentation proficiency
- Scheduling
- Claims processing
Timeline
Care Coordinator
Texas Oncology
01.2024 - Current
Team Lead
Teleperformance
2022 - 2024
Customer Service Representative
Walmart
2020 - 2023
High School Diploma -
Crowley High School