Antasia Henry
Long Beach,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Penske Logistics
Wilmington, CA
06.2021 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informing customers via phone and email about vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done as requested
- Helping make sure our facilities are clean, safe environments for our customers and associates
- Scheduling and reminding customers of vehicle pick up and drop off times
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Demonstrated excellent communication skills by effectively addressing customer concerns and providing accurate information
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Graduate -
Crenshaw High School
01.2015
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong problem-solving and decision-making abilities
- Excellent interpersonal and communication skills
- Ability to work effectively in a fast-paced and team-oriented environment
- Detail-oriented with strong organizational skills
- Order Fulfillment
- Escalated Customer Support
- Document Processing
- Customer Assistance
- Vehicle Inspection
- Delivery Scheduling
- Order Management
- Adherence To High Customer Service Standards
- Documentation And Notes
- Inbound And Outbound Calling
- Call Documentation
- Typing proficiency (75 WPM)
References
Supervisor - Justin Marshall, (562) 567-5435
Timeline
Customer Service Representative
Penske Logistics
06.2021 - 07.2023
High School Graduate -
Crenshaw High School