Anthea Schmidt
Winter Garden,FL
Summary
Dynamic hospitality professional with a proven track record at The Ritz-Carlton, Wolfsburg, excelling in customer service and guest relations. Skilled in multitasking and POS system operations, I consistently enhanced guest experiences while training staff to uphold high service standards. Committed to maintaining cleanliness and efficiency in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Restaurant Hostess
New York Beer Project
10.2022 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations using Toast, optimizing seating efficiency.
- Collaborated with servers to coordinate timely service and enhance guest experience.
- Trained new host staff on customer service protocols and operational procedures.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Breakfast Server
The Ritz-Carlton, Wolfsburg
2007 - 2009
- Delivered exceptional breakfast service to guests, ensuring satisfaction and timely order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to high standards of hospitality.
- Assisted in training new staff on service protocols and menu offerings for consistent quality.
- Collaborated with kitchen staff to coordinate timely preparation and presentation of breakfast items.
Purchasing Clerk
The Ritz-Carlton, Wolfsburg
2006 - 2007
- Processed purchase orders and maintained accurate inventory records.
- Coordinated with suppliers to ensure timely delivery of materials.
- Assisted in vendor selection and evaluation based on quality and pricing.
- Monitored stock levels and identified needs for reordering supplies.
Creditors Clerk
Disa Med
03.1997 - 10.2004
- Processed creditor accounts efficiently, ensuring timely reconciliation and accurate reporting.
- Managed correspondence with creditors, fostering strong relationships to resolve disputes and inquiries.
- Reviewed financial transactions for compliance, maintaining accuracy in account documentation and records.
- Trained junior staff on creditor processes, enhancing team performance and knowledge retention.
Education
High School Diploma -
Elsies River High
Cape Town, Western CapePentech - National Diploma in Accounting
Cape Town, Western Cape01-1998
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Payment processing
- Guest relations
- Supply restocking
- POS system operations
- Menu memorization
- Service prioritization
- Personal presentation
- Cleanliness and hygiene
- Judgment and decision making
Languages
English
Full Professional
German
Limited Working
Afrikaans
Native or Bilingual
Interests
- Travel Enthusiast
- League Tennis Player
Timeline
Restaurant Hostess
New York Beer Project
10.2022 - Current
Creditors Clerk
Disa Med
03.1997 - 10.2004
Breakfast Server
The Ritz-Carlton, Wolfsburg
2007 - 2009
Purchasing Clerk
The Ritz-Carlton, Wolfsburg
2006 - 2007
High School Diploma -
Elsies River High
Pentech - National Diploma in Accounting