Anthea Schmidt
Winter Garden,FL
Summary
Dynamic hospitality professional with a proven track record at The Ritz-Carlton, Wolfsburg, excelling in customer service and guest relations. Skilled in multitasking and POS system operations, I consistently enhanced guest experiences while training staff to uphold high service standards. Committed to maintaining cleanliness and efficiency in fast-paced environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2026
2026
years of professional experience
Work History
Restaurant Hostess
New York Beer Project
Winter Garden, FL
10.2022 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservations using Toast, optimizing seating efficiency.
- Collaborated with servers to coordinate timely service and enhance guest experience.
- Trained new host staff on customer service protocols and operational procedures.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Breakfast Server
The Ritz-Carlton, Wolfsburg
Wolfsburg, Germany
2007 - 2009
- Delivered exceptional breakfast service to guests, ensuring satisfaction and timely order fulfillment.
- Maintained cleanliness and organization of dining area, adhering to high standards of hospitality.
- Assisted in training new staff on service protocols and menu offerings for consistent quality.
- Collaborated with kitchen staff to coordinate timely preparation and presentation of breakfast items.
Purchasing Clerk
The Ritz-Carlton, Wolfsburg
Wolfsburg, Germany
2006 - 2007
- Processed purchase orders and maintained accurate inventory records.
- Coordinated with suppliers to ensure timely delivery of materials.
- Assisted in vendor selection and evaluation based on quality and pricing.
- Monitored stock levels and identified needs for reordering supplies.
Creditors Clerk
Disa Med
Cape Town, South Africa
03.1997 - 10.2004
- Processed creditor accounts efficiently, ensuring timely reconciliation and accurate reporting.
- Managed correspondence with creditors, fostering strong relationships to resolve disputes and inquiries.
- Reviewed financial transactions for compliance, maintaining accuracy in account documentation and records.
- Trained junior staff on creditor processes, enhancing team performance and knowledge retention.
Education
High School Diploma -
Elsies River High
Cape Town, Western CapePentech - National Diploma in Accounting
Cape Town, Western Cape01-1998
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Payment processing
- Guest relations
- Supply restocking
- POS system operations
- Menu memorization
- Service prioritization
- Personal presentation
- Cleanliness and hygiene
- Judgment and decision making
Languages
English
Full Professional
German
Limited Working
Afrikaans
Native or Bilingual
Interests
- Travel Enthusiast
- League Tennis Player
Timeline
Restaurant Hostess
New York Beer Project
10.2022 - Current
Creditors Clerk
Disa Med
03.1997 - 10.2004
Breakfast Server
The Ritz-Carlton, Wolfsburg
2007 - 2009
Purchasing Clerk
The Ritz-Carlton, Wolfsburg
2006 - 2007
High School Diploma -
Elsies River High
Pentech - National Diploma in Accounting