Anthina Harris
Charlotte,NC
Summary
Dynamic and detail-oriented professional with experience at Atrium Healthcare, excelling in patient care support and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and appointment scheduling. Skilled in insurance verification and data entry, contributing to streamlined operations and positive patient experiences.
Overview
19
19
years of professional experience
Work History
Unit Secretary
Atrium Healthcare
Charlotte, NC
12.2007 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Registration Representative
CMC Biddle Point
Charlotte, NC
04.2006 - 12.2007
- Maintained accurate records by updating patient demographics, insurance, and financial information.
- Collected demographic and insurance information from patients.
- Verified insurance benefits, processed payments, and issued receipts.
- Completed registration paperwork, verifying accurate patient information.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
Education
Certificate - Medical Office Assistant
Kings College
Charlotte, NC05.1986
Skills
- Telephone reception
- Customer service
- Appointment scheduling
- HIPAA compliance
- Nursing station operations
- Detail-oriented approach
- Insurance verification
- Call light responses
- Data entry
- Medical terminology
- Patient health information Access
- Clerical support
- Epic systems
Timeline
Unit Secretary
Atrium Healthcare
12.2007 - Current
Registration Representative
CMC Biddle Point
04.2006 - 12.2007
Certificate - Medical Office Assistant
Kings College