Anthone' Harrell
San Antonio,TX
Summary
Detail-oriented property claims adjuster with 8+ years of experience in claims assessment and customer service. Proven ability to manage caseloads efficiently while ensuring compliance with company policies. Committed to delivering timely resolutions and building strong client relationships.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Property Claims Adjuster
The Hartford
San Antonio, Texas
08.2024 - 08.2026
- Assessed policy coverage to determine claim eligibility and settlement amounts for clients.
- Evaluated policy provisions, applicable laws, and relevant information to decide on claim payments or denials.
- Managed timelines for claim investigations, ensuring prompt resolutions.
- Collaborated with contractors and vendors to obtain repair estimates and recommendations.
- Adhered to company policies throughout claims handling process.
- Reviewed repair estimates to ensure compliance with company standards.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
Property Claims Adjuster
USAA
San Antonio, Texas
04.2019 - 06.2024
- Managed caseload, prioritizing urgent claims for timely resolution.
- Calculated and authorized claim payments within designated authority limits.
- Negotiated settlements with claimants to resolve disputes quickly and economically.
- Coordinated with clients, agents, and vendors to ensure smooth claims processing.
- Documented findings and maintained detailed records of all claims activities.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Utilized various software tools to streamline processes and enhance performance.
- Prioritized and organized tasks to meet service goals efficiently.
Benefit Advocate
United Healthcare
San Antonio, Texas
02.2016 - 03.2019
- Collaborated with healthcare providers to ensure accuracy of benefit information.
- Supported member education sessions during open enrollment periods.
- Promptly responded to employee inquiries regarding eligibility, coverage options, and claims status.
- Processed invoices and billing statements to ensure timely payments.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TX05-2011
Skills
- Xactimate proficiency
- Claims assessment and negotiation
- Policy evaluation
- Client relationship management
- Attention to detail
- Time management
- Effective communication
- Interpersonal skills
Certification
- P&C License in all states
Timeline
Property Claims Adjuster
The Hartford
08.2024 - 08.2026
Property Claims Adjuster
USAA
04.2019 - 06.2024
Benefit Advocate
United Healthcare
02.2016 - 03.2019
High School Diploma -
John Paul Stevens High School