Anthoni Lowe

Record Retrieval Supervisor

• I am currently one of the Record Retrieval Supervisors. I was promoted to this position in August of 2023.
• I oversee a team of 18 Internal Specialists, and 24 External Specialists.
• My tasks and responsibilities include processing payroll, monthly one on one meetings with my team, running bi-weekly team meetings, presentations to executives, and overseeing company goals.

Special Notice of Lawsuit Specialist

• After Request Processing, I was responsible for building a process for serving Special Notices of Lawsuits from the ground up. This was a new part of Gemini business which had no standard practices or process before.
• In order to process a SNOL effectively, I would do research, which included having to run SKIP Traces.
• SNOL's were a very delicate process, if the incorrect business, or person was served, it would invalidate the whole process and a workers compensation judge could deny the method of service and lawsuit.

Request Processing, Specialist III, Trainer

• In Request Process, we processed orders from our Sales team and Law Firms directly to help them obtain records from various agencies.
• This includes locating retired doctors, doctors that have moved, or facilities which have closed.
• This often required me to be able to do research and to think outside of the box to locate the required information to process the order efficiently.

Record Retrieval Department, Specialist III, Trainer

• It was my responsibility in the Record Retrieval Department to call locations to follow up with collecting records for Clients.
• I would verify and process invoices to make payments to locations.
• In addition to that, we were required to manage and schedule appointments for our Agents in the field to manage their time efficiently when going to copy and pick up records from various locations, often covering multiple cities in a single day.
• Another one of responsibilities was working as a Field Dispatcher. While working on this task I would review all of the previous days work from our Agents we have in the Field and help to assign work for the next day.

• As a legal photocopier and process server my job was to dig through medical and legal documents for information then sort, make copies, and serve subpoenas all in a timely manner.

• I worked at Target during the 2012 Holiday Season.
• While I was at Target, I did everything from working in Electronics, to customer service, and working on the front cash registers.

• I held many different positions at Walgreens over my years with them
• I was hired on as a service clerk and within a month I was promoted to a SIMS Coordinator position.
• As a SIMS Coordinator I was a part of management and responsible for all of the inventory, ordering, and layout for the entire store.