Summary
Overview
Work History
Education
Skills
C.F.F/ Employee of the month Award
Timeline
Generic

Anthony Apodaca

El Paso,TX

Summary

Highly experienced cashier and retail associate with five years of experience in many retail positions. Has multiple employee of the month awards by being self motivated to deliver the best customer experience while ensuring all company policies are being met. Also known for being a strong team player, patient and effective in fast paced situations, honest and always looking to better his work.

Overview

7
7
years of professional experience

Work History

Sales Associate

Best Buy
10.2023 - Current
  • Generated a minimum of $1,000 per hour while also aiming to get 1 credit card and 2 memberships per shift.
  • Built personal relationships with dozens of customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Cashier/Online Personal Shopper

Walmart
05.2019 - 01.2022
  • Often assisted at least 100 customers a shift and all their needs
  • Operated a cash register for cash, check, and credit card transactions.
  • Kept self checkouts and front lanes consistently stocked and cleaned.
  • Gathered customer's orders and would dispense it to them on arrival.
  • Quality checked customer's orders to ensure all products were up to standards.
  • Develop efficient ways to reduce customer wait time and provide high quality customer service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted other positions to ensure the whole store was functioning efficiently.
  • Organized merchandise in isles to make products easy to find for customers.

Busser/ Front Desk

Dave & Buster's
08.2018 - 05.2019
  • Managed and cleaned at least 15 -30 tables an hour.
  • Collected trash, wiped up spills, and removed plates to maintain fresh and clean customer areas.
  • Trained new staff in bussing and cleaning procedures.
  • Greeted Customers and helped direct them to their desired areas.
  • Handled cash and card transactions of gaming cards through the POS system.
  • Engaged in suggestive selling and other sales techniques according to customer needs.
  • Assisted other positions when necessary to keep the flow of the store moving smoothly.
  • Answered all questions that customers had.

Education

High School Diploma -

Pebble Hills High School
El Paso, TX
06.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Cash register operation and technology literacy
  • Cash handling accuracy
  • Adaptable
  • Patience and attention to detail
  • Resilient
  • Retail
  • Self Driven
  • Verbal/written communication

C.F.F/ Employee of the month Award

Having gotten the award 3 times, The Clean, Fast, and Friendly award, is an award given to a single associate for the month when a manager has noticed exceptional work in the particular individual for going above and beyond in fulfilling their duties of their position to keep the store clean and providing amazing customer service while maintaining a fast response time to customer needs. These awards are given to the employee on wooden plaques by Walmart store managers.

Timeline

Sales Associate

Best Buy
10.2023 - Current

Cashier/Online Personal Shopper

Walmart
05.2019 - 01.2022

Busser/ Front Desk

Dave & Buster's
08.2018 - 05.2019

High School Diploma -

Pebble Hills High School

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