Ciera Atwater
Jacksonville,FL
Summary
Compassionate home health aide with current department of health certification. Brings several years of experience assisting in home environments for physically disabled clients of varying capacities. Skilled at closely monitoring vital signs, assisting with feeding, bathing and grooming, positioning and range of motion exercises.
Overview
3
3
years of professional experience
Work History
Home Health Aide
helping hands nurses
Jacksonville, FL
08.2024 - Current
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Transported individuals to medical appointments and assisted with errands.
- Managed patient transportation and appointment scheduling.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
Customer Service Representative
Contract Callers Inc.
Jacksonville, FL
01.2022 - 08.2024
- Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Offered resolutions to de-escalate calls and solve customer issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
High School Diploma -
Samuel Wolfson High
Jacksonville, FL06-2008
Skills
- Call center customer service
- Account updating
- Scheduling
- Data entry
- Time management
- Meal preparation
- Emotional support
- Patient transportation
- Bathing assistance
- Dressing assistance
- Bedside care
Timeline
Home Health Aide
helping hands nurses
08.2024 - Current
Customer Service Representative
Contract Callers Inc.
01.2022 - 08.2024
High School Diploma -
Samuel Wolfson High
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