Anthony Black
Menards
Lancaster
11
years of professional experience
Dynamic Department Manager with a proven track record at Menards, enhancing customer satisfaction through strategic problem-solving and innovative techniques to streamline productivity. Skilled in team leadership and relationship building, I successfully improved operational efficiency and accountability, driving results and fostering a culture of excellence within the department.
Work History
Department Manager
9 Years 1 Month- Oversaw daily operations, ensuring smooth workflow and adherence to safety protocols.
- Trained and mentored team members in customer service excellence and product knowledge.
- Implemented inventory management systems to enhance stock accuracy and reduce discrepancies.
- Developed employee schedules to optimize staffing levels during peak hours.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Assistant Department Manager
7 Months- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained new employees on product knowledge and customer service standards.
- Implemented promotional displays to boost sales and improve customer engagement.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
Manager Trainee
7 MonthsAssistant Store Manager
10 MonthsEducation
No Degree - Business Management
Skills
Customer service
Staff management
Team leadership
Team supervision
Problem-solving
Decision-making
Customer engagement
Relationship building and management
Motivational leadership
Strategic planning
Innovation skills
Adaptability and flexibility
Timeline
Department Manager
Menards
07.2017 - CurrentRead More
Assistant Department Manager
Menards
12.2016 - 07.2017Read More
Manager Trainee
Menards
05.2016 - 12.2016Read More
Assistant Store Manager
Kmart, Sears Holding
07.2015 - 05.2016Read More
Ohio University
No Degree from Business Management
Read More