Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Brown

Brighton,MA

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills. Proven ability to build lasting relationships and optimize processes, while maintaining attention to detail. Quick learner with mechanical knowledge, adept at problem-solving and thriving under pressure to achieve outstanding results.

Overview

15
15
years of professional experience

Work History

Sales Associate

Cyclegear
07.2022 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Gas Leak Technician

Omark Consultants
06.2022 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Researched and implemented new technologies and equipment.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.

Driver

DoorDash
04.2017 - 02.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Seafood Clerk

Wholefoods Market
02.2011 - 03.2017
  • Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
  • Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
  • Washed floors, walls, coolers and storage shelves.
  • Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
  • Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
  • Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
  • Maximized productivity during peak hours by efficiently multitasking between customer service responsibilities and stocking duties.

Education

General Studies

Brighton High
Brighton High
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Attention to detail
  • Multitasking and organization
  • Works Well Under Pressure
  • Written/Verbal communication
  • Mechanical Knowledge
  • Quick learner
  • Positive attitude
  • Strong work ethic
  • Cleaning and sanitation
  • Team oriented
  • Problem-solving

Timeline

Sales Associate

Cyclegear
07.2022 - Current

Gas Leak Technician

Omark Consultants
06.2022 - Current

Driver

DoorDash
04.2017 - 02.2022

Seafood Clerk

Wholefoods Market
02.2011 - 03.2017

General Studies

Brighton High

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Anthony Brown