Anthony Castellon
New Castle,DE
Summary
Proactive Manager with extensive experience in staff management and customer satisfaction. Successfully improved workplace safety and resolved conflicts, contributing to a productive and positive environment. Skilled in team leadership, time management, and complex problem-solving, bringing dedication and efficiency to drive team success.
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Manager
The Tondo Group
02.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Restaurant Server
Guapos Restaurant
03.2022 - 01.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
Associate of Science -
Unicen
Bolivia, Cochabamba02-2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Manager
The Tondo Group
02.2023 - 11.2024
Restaurant Server
Guapos Restaurant
03.2022 - 01.2023
Associate of Science -
Unicen
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