Anthony Davis
Denton,TX
Summary
Dynamic professional with a proven track record at Lowe's, enhancing customer satisfaction and streamlining operations. Expert in merchandise handling and customer support, I excel in fostering team collaboration and problem-solving. Achieved significant improvements in productivity and customer engagement through strategic product placement and efficient service delivery as well as being reliable with solid background in operating power equipment. Proven ability to efficiently handle machinery and complete tasks on time, contributing to operational success. Demonstrated problem-solving skills and keen attention to safety protocols.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowe's
Denton, TX
06.2022 - Current
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Retail Reset Merchandiser
P.l. Marketing
Denton, TX
10.2021 - 05.2022
- Streamlined workflow by consistently organizing tools and supplies, minimizing downtime between tasks.
- Assisted in maintaining accurate planograms, updating schematics based on changing inventory levels or seasonal promotions.
- Supported new team members in their training process, serving as a resource for guidance and best practices.
- Maximized sales potential with strategic product placement based on customer preferences and market trends.
- Enhanced product visibility by arranging promotional displays and carefully positioning items on shelves.
- Contributed to a positive work environment, fostering teamwork among colleagues for increased productivity.
Retail Sales Associate
Walmart
Denton, TX
11.2016 - 09.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Developed strong rapport with customers and created positive impression of business.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Billy Ryan High School
Denton, TX05-2018
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Merchandise Handling
- Stock replenishment
- Shipping and receiving
- Order Picking
- Certified Forklift Driver
- Teamwork and Collaboration
- Problem-Solving
- Flexible Schedule
Timeline
Customer Service Associate
Lowe's
06.2022 - Current
Retail Reset Merchandiser
P.l. Marketing
10.2021 - 05.2022
Retail Sales Associate
Walmart
11.2016 - 09.2019
High School Diploma -
Billy Ryan High School