Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Anthony De Leon
Manchester,NH
Summary
Overview
4
years of professional experience
Work History
Frontier Airlines
Customer Service Agent
05.2020 - 07.2023
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Menzies Avation
Ramp Agent
02.2022 - 07.2023
Job overview
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
FSM GROUP LLC
Aircraft Fueler
04.2019 - 05.2020
Job overview
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Handled aviation fuel and chemicals with correct procedures and quality control standards.
- Fueled airline equipment according to exact work orders.
- Kept equipment clean and functional with regular inspections and upkeep.
Education
Jonesboro High SchoolJonesboro, GA
High School Diploma
08.2020
University Overview
- Honor Roll [2nd Semester and 2019]
- 3.2 GPA
Skills
- Problem Resolution
- Conceptual Thinking
- Customer Complaint Resolution
- Inbound Call Management
- Team Communication
- Telesales Background
Timeline
Ramp Agent
Menzies Avation
02.2022 - 07.2023
Customer Service Agent
Frontier Airlines
05.2020 - 07.2023
Aircraft Fueler
FSM GROUP LLC
04.2019 - 05.2020
Jonesboro High School
High School Diploma