ANTHONY FARMER
DETROIT
Summary
Customer Service Professional with over 20 years of experience in enhancing customer satisfaction and streamlining operations across diverse industries. Demonstrates exceptional problem-solving and organizational skills, coupled with a fast learning ability and multitasking proficiency. Committed to driving customer engagement and satisfaction through innovative solutions and personalized service.
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
22
22
years of professional experience
Work History
Leasing Consultant
Beztak Properties
12.2018 - Current
- Facilitate tenant leases, ensuring thorough communication and accurate paperwork processing.
- Organize office files and manage resident data efficiently using various software tools.
- Provide exceptional customer service, leading property tours and assisting with resident inquiries.
- Streamlined tenant onboarding processes, enhancing efficiency and reducing lease initiation time while boosting tenant satisfaction.
- Fostered strong relationships with prospective residents through personalized tours and prompt follow-ups, leading to noticeable increases in lease conversions.
- Analyzed resident feedback to identify service gaps, implementing targeted improvements that elevated overall tenant satisfaction ratings.
- Assisted prospective tenants with leasing inquiries and property tours.
- Prepared lease agreements and ensured compliance with company policies.
- Collaborated with maintenance staff to address tenant service requests promptly.
Assistant General Manager
Extended Stay of Americas, Inc.
09.2012 - 12.2018
- Managed daily staff schedules, enhancing team efficiency and guest satisfaction.
- Supported General Manager in optimizing hotel operations, boosting guest and associate satisfaction.
- Oversaw cash management, ensuring accurate daily deposits and billing processes.
- Trained staff to improve service quality, leading to measurable guest satisfaction improvements.
- Fostered a positive team environment by mentoring staff, resulting in improved morale and enhanced service delivery.
- Streamlined daily operations by implementing efficient scheduling, leading to noticeable improvements in staff productivity and guest satisfaction.
- Managed daily operations to ensure smooth guest experiences and satisfaction.
- Coordinated front desk activities to maintain efficient check-in and check-out processes.
Sales Associate/Processor
TJX Home Goods
08.2011 - 05.2015
- Managed promotions and displays, enhancing customer engagement and sales.
- Delivered exceptional customer service, fostering a welcoming shopping experience.
- Handled transactions efficiently, ensuring accurate cash management and customer satisfaction.
- Streamlined product stocking processes, leading to reduced replenishment time and enhanced customer satisfaction on the sales floor.
- Fostered a collaborative atmosphere by training new staff, ensuring a seamless onboarding experience and promoting team cohesion.
- Assisted customers with product selection and recommendations.
- Maintained organized and visually appealing merchandise displays.
- Processed transactions accurately at the cash register.
Sales Associate
EDS On Star
11.2007 - 03.2010
- Handled 200+ daily calls, enhancing customer satisfaction for On Star services.
- Assisted sales by opening new accounts, boosting product recommendations.
- Utilized analytical skills to identify customer needs and suggest suitable solutions.
- Cultivated strong customer relationships through attentive service, resulting in enhanced customer loyalty and repeat business.
Loan Modification Processor
JP Morgan Chase, Bank
07.2003 - 11.2007
- Processed and verified loan applications, ensuring accuracy and completeness.
- Gathered essential documents like appraisals for successful loan approvals.
- Reviewed files and contacted credit bureaus to verify applicant information.
- Streamlined the loan modification workflow, reducing processing time and enhancing client satisfaction through efficient case management.
Education
HIGH SCHOOL DIPLOMA -
Redford High
Skills
- Customer Service
- Problem Solving
- Organizational Skills
- Multitasking
- Fast Learning
- Compliance management
- Tenant onboarding
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Administrative support
Timeline
Leasing Consultant
Beztak Properties
12.2018 - Current
Assistant General Manager
Extended Stay of Americas, Inc.
09.2012 - 12.2018
Sales Associate/Processor
TJX Home Goods
08.2011 - 05.2015
Sales Associate
EDS On Star
11.2007 - 03.2010
Loan Modification Processor
JP Morgan Chase, Bank
07.2003 - 11.2007
HIGH SCHOOL DIPLOMA -
Redford High