Anthony Garner Jr
Glen Allen,VA
Summary
Results-driven professional with over 8 years of experience in retail management and customer service. As a Front End Manager at Food Lion for 5 years, I successfully led a team to enhance customer satisfaction and improve operational efficiency, while managing daily operations and training staff. Prior to that, I honed my sales and communication skills as a Sales Associate at Target for 3 years, where I consistently met sales targets and provided exceptional service. Currently pursuing an HVAC certification at Fortis College, I am eager to apply my leadership experience and technical skills in a dynamic environment. Dedicated, adaptable, and committed to continuous learning and professional development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
Glen Allen, VA
05.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Front End Customer Service Manager
Foodlion Grocery Store
Glen Allen, VA
05.2016 - 05.2021
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Glen Allen High School
Glen Allen, Va06.2018
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Honest and Dependable
Certification
- EPA Training - June 2024-June 2025
Timeline
Sales Associate
Target
05.2021 - Current
Front End Customer Service Manager
Foodlion Grocery Store
05.2016 - 05.2021
High School Diploma -
Glen Allen High School