Anthony Gerten
Fremont,United States
Summary
Flexible hard worker ready to learn and contribute to team success. Goal-driven Service Manager offering over 6 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
27
27
years of professional experience
Work History
Field Service Manager
The ICEE Company
Omaha, NE
10.1997 - 05.2024
- Developed and implemented field service policies and procedures.
- Organized, directed, supervised and evaluated the work of assigned personnel.
- Resolved customer complaints regarding field service operations.
- Monitored inventory levels for spare parts and supplies for field service technicians.
- Scheduled preventive maintenance visits to ensure optimal performance of equipment in the field.
- Trained new employees on company policies and procedures related to field service operations.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
Education
Associate of Applied Science - Electronics
Gateway Electronis
Omaha, NE05-1993
Skills
- Customer Service
- Supervision and leadership
- Quality Assurance
- Trouble Shooting
Work History
- 20 years as a Service Technician
- 6 years as a Service Manager
Timeline
Field Service Manager
The ICEE Company
10.1997 - 05.2024
Associate of Applied Science - Electronics
Gateway Electronis
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