Anthony Gillispie
Statesville,NC
Summary
Store manager with 22 years of experience in operational efficiency and team development. Strong background in customer relationship management leading to increased store profitability. Demonstrated success in strategic leadership and mentorship, resulting in enhanced service levels and team performance.
Overview
25
25
years of professional experience
Work History
Store Manager
Harbor Freight Tools
Hickory, North Carolina
03.2020 - Current
- Trained and mentored staff to elevate customer service capabilities.
- Managed daily store operations, ensuring compliance with company policies.
- Conducted performance evaluations and provided actionable feedback to team members.
- Coordinated team schedules to maintain sufficient store coverage.
- Analyzed sales data to identify market trends and refine strategic approaches.
- Recruited, trained, and supervised new employees for optimal performance.
- Oversaw inventory management through cycle counts and audits to minimize shrinkage.
- Evaluated store performance metrics and integrated feedback into improvement strategies.
Store Co-Manager
Wal-Mart Supercenter
Kannapolis, North Carolina
02.2001 - 03.2020
- Achieved or exceeded business plans consistently by engaging employees in key processes.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Delegated assignments based on team strengths to enhance floor coverage and service levels.
- Monitored employee performance, identifying gaps for timely corrective actions.
- Communicated regularly with corporate office regarding store operations and marketing strategies.
- Developed strategies that increased store profitability through cost-saving initiatives.
- Reviewed customer feedback to implement operational improvements that promoted satisfaction.
- Established strong relationships with local businesses to strengthen brand awareness.
Education
Some College (No Degree) - Computer Graphics
CVCC
HickorySkills
- Training development
- Inventory management
- Performance evaluation
- Sales analysis
- Team coordination
- Customer relationship management
- Problem solving
- Effective communication
- Team leadership
- Operational efficiency
- Leadership development
Languages
Spanish
Professional
Accomplishments
Rising Star Graduate Class of 2018-Top leaders in Walmart US
Timeline
Store Manager
Harbor Freight Tools
03.2020 - Current
Store Co-Manager
Wal-Mart Supercenter
02.2001 - 03.2020
Some College (No Degree) - Computer Graphics
CVCC