Summary
Overview
Work History
Education
Skills
Current Active License's
Timeline
Generic
ANTHONY GLENN

ANTHONY GLENN

McKinney,TX

Summary

Property Adjuster with 9+ years of experience in efficiently managing a wide range of claims, including property and commercial cases. Expertise in customer service, liability analysis, and settlement negotiations, backed by strong skills in damage assessment and policy interpretation. Proven track record of maintaining transparent communication and building trust with clients, aiming to advance innovative solutions in claims management.

Overview

10
10
years of professional experience

Work History

Property Desk Adjuster

Citizens
02.2021 - 08.2025
  • Assignments include: Property desk adjuster, Homeowners claims, Commercial Claims, Large Loss, Fire, Wind & Hail, Back up sewer and drain, Water/Freeze, Flood Loss, and Total Loss.
  • 4 years of experience Desk adjusters working Homeowners claims, General Liability, and Commerical
  • Handled a high volume of claims, prioritizing cases based on severity and urgency for optimal resolution.
  • Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
  • Prepare estimates in Xactimate
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Complete supplements and reconciliation with contractors
  • Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
  • Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.

Property Field Adjuster

State Farm
, TX
12.2015 - 02.2018
  • Inspected property's, providing photos and collateral damage.
  • Documented all investigation activity and presented reports to management.
  • Evaluate insurance policies, claim forms, endorsements to determine insurance coverage
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Conducted recorded calls, interviews. negotiating Estimate cost of repairs, reconciliation to estimates
  • Prepared summaries of damage,authority request. issued payments, and policy coverage.
  • PC literate, including Microsoft Office Products

Education

Some College (No Degree) -

Washtenaw Community College
Ypsilanti, MI

Skills

  • Claims Investigation
  • Empathetic claim handling demeanor
  • Policy Interpretation
  • Insurance Law
  • Proficient Estimating skills (8yrs of Xactimate experience)
  • Ability to create and complete comprehensive, accurate and constructive written reports
  • Strong communication, analytical interpretive skills
  • Customer Service
  • Ability to work in a team environment
  • Strong organizational and interpersonal skills

Current Active License's

(TX, AL, AZ, LA, MI, FL, GA)

Timeline

Property Desk Adjuster

Citizens
02.2021 - 08.2025

Property Field Adjuster

State Farm
12.2015 - 02.2018

Some College (No Degree) -

Washtenaw Community College

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