Anthony Gonzalez
Billerica,MA
Summary
Detail-oriented business professional with experience in customer service, retail, and restaurant operations. Graduated Magna Cum Laude from the University of Massachusetts Lowell. Skilled in managing multiple priorities in fast-paced environments while delivering high-quality results. Committed to leveraging a customer-focused mindset and business acumen to enhance organizational success.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Al Fresca Ristorante
Tewksbury, USA
09.2022 - Current
- Managed opening procedures by balancing cash drawers, cleaning front-of-house windows, confirming reservations, placing bread orders, and preparing the restaurant for daily operations.
- Oversaw nightly closing operations, including balancing cash drawers, processing server cashouts, organizing next-day reservations, and completing security checks to ensure the restaurant was properly closed.
- Oversaw front-of-house operations during lunch shifts, managing takeout and catering orders, coordinating reservations, and seating guests efficiently to provide exceptional customer service.
- Managed front-of-house operations during high-volume dinner shifts, promptly seating guests, coordinating reservations, handling takeout and catering orders, and resolving guest concerns to ensure efficient service and an exceptional dining experience.
Server
Tavern in the Square
Burlington, USA
07.2021 - 07.2022
- Delivered high-quality dining experiences to 75+ guests per shift, resulting in consistent 5-star reviews.
- Entered orders and processed payments, reducing table turnaround time by 10%.
- Processed cash transactions accurately, adhering to company cash handling procedures.
- Resolved customer inquiries and issues promptly, enhancing guest satisfaction.
- Improved restaurant organization by optimizing service station workflows, boosting overall team efficiency.
Education
Bachelor of Science - Business Administration
University of Massachusetts Lowell
Lowell, MA05-2026
Associate of Science - Business Administration
Middlesex Community College
Bedford, MA08-2024
Skills
- POS operation
- Operations oversight
- Shift management
- Performance enhancement
- Team leadership
- Excellent communication
- Inventory management
Timeline
Restaurant Manager
Al Fresca Ristorante
09.2022 - Current
Server
Tavern in the Square
07.2021 - 07.2022
Bachelor of Science - Business Administration
University of Massachusetts Lowell
Associate of Science - Business Administration
Middlesex Community College