Erica Stevenson
Spokane,WA
Summary
Motivated professional with strong people skills and an outgoing personality. Demonstrated ability to manage multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team objectives.
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Adelos Pizza Pasta and Pints
03.2023 - Current
- Oversee daily restaurant operations, ensuring efficiency and high-quality service.
- Manage inventory control, reducing food waste through effective stock management practices.
- Implement cost-saving strategies, optimizing resource allocation and operational budgets.
- Coordinate with kitchen staff to streamline menu execution during peak hours.
- Resolve customer complaints promptly, fostering positive relationships and loyalty.
- Manage daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconcile cash and credit card transactions to maintain accurate records.
- Enhance guest experience by regularly reviewing feedback and implementing necessary improvements.
- Meet, greet, and encourage feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconcile cash and credit card transactions to maintain accurate records.
- Tracke daily sales transactions and invoices for accurate and updated financial reporting.
Assistant General Manager of Operations
Wonderland Family Fun Center
10.2017 - 03.2023
- Operated front counter to efficiently take orders and serve customers. Managed register transactions, ensuring accurate handling of money. Served beer and took out food orders in a timely manner. Maintained Cleaned work area regularly to maintain a tidy environment.liness of front counter and dining area for optimal customer experience. Delivered exceptional Provided customer service by assisting patrons with inquiries and orders. while interacting with children. Answered phone inquiries promptly to assist customers with orders. Coordinated multiple tasks simultaneously to enhance workflow efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and reconciled discrepancies daily.
- Managed vendor relationships to enhance supply chain efficiency and cost-effectiveness.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Coordinated implementation of new systems and technologies to optimize operational effectiveness.
- Controlled inventory by creating Excel spreadsheets for food and beverage.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
RECEPTIONIST/ MEDICAL BILLER
DR. J KHOLSTEDT
12.2013 - 04.2014
- Scheduled patient appointments, coordinated billing insurance, and managed customer service communications.
- Managed patient scheduling and maintained appointment calendars efficiently.
- Oversaw inventory management of office supplies, ensuring availability without excess waste.
- Assisted in the implementation of electronic health record systems for improved patient data management.
- Handled insurance verification processes, maintaining accuracy and reducing claim denials.
SANDWICH ARTIST
SUBWAY
05.2013 - 09.2013
- My duties included making wonderful sandwiches, taking customer orders, communicating with my peers and customers, cleaning the lobby, Washed and sanitized dishes to maintain cleanliness in the kitchen., cleaning the kitchen and my work space, baking bread, Prepared ingredients for cooking to streamline kitchen operations., money handling and cash register skills. Working in a 24-hour restaurant resulted in long hours and overnight shifts, a very fast-paced, busy environment.
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of work area to adhere to health and safety standards.
- Assisted in training new team members on sandwich preparation techniques and operational procedures.
Certified Nursing Assistant
Providence St Josephs
04.2012 - 05.2013
- Relocated to Seattle to pursue new opportunities and was re-employed when I returned home from OCTOBER 2013-DECEMBER 2014
- Assisted patients with daily needs, including bathing, dressing, hygiene, feeding, repositioning, mobility, and transportation; monitored vital signs, administered patient medication, communicated effectively with peers, doctors, nurses, and family members, managed phone inquiries, and supported scheduling
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
- Provided compassionate care, fostering positive relationships with patients and families.
Education
Diploma - Hifgh School
North Central High School
Spokane, wa06-2011
Associate of Applied Science - Pre Nursing
Spokane Community College
Spokane, WASkills
- Point of sale (POS) system operation
- Inventory control and record keeping
- Verbal communication
- Cash handling
- Team management
- Staff management
- Inventory management
- Customer interaction
- Customer engagement
- POS operation
- Conflict resolution techniques
- Schedule coordination
- Organizational skills
- Issue resolution
- Computer skills
- Conflict management
Timeline
Restaurant Manager
Adelos Pizza Pasta and Pints
03.2023 - Current
Assistant General Manager of Operations
Wonderland Family Fun Center
10.2017 - 03.2023
RECEPTIONIST/ MEDICAL BILLER
DR. J KHOLSTEDT
12.2013 - 04.2014
SANDWICH ARTIST
SUBWAY
05.2013 - 09.2013
Certified Nursing Assistant
Providence St Josephs
04.2012 - 05.2013
Diploma - Hifgh School
North Central High School
Associate of Applied Science - Pre Nursing
Spokane Community College