Anthony Guzman
35 Heritage Green Drive Apt 202,MA
Summary
Dynamic cashier with proven expertise at Cumberland Farms, enhancing customer loyalty through effective rewards program promotion and exceptional service. Skilled in cash handling and conflict resolution, I streamlined checkout processes, significantly reducing wait times and improving customer satisfaction. Committed to maintaining a clean environment and fostering team collaboration for optimal store performance.
Overview
2027
2027
years of professional experience
Work History
Cashier
Cumberland Farms
Fiskdale, MA
2025 - Current
- Enhanced customer loyalty by participating in rewards program enrollment.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Monitored store promotions and sales events, effectively communicating details to customers during checkout interactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Handled cash and credit transactions, balancing cash register at end of shifts to ensure accuracy.
- Resolved customer complaints promptly, delivering exceptional service and maintaining satisfaction.
- Trained new staff on cash handling procedures and customer service best practices to improve efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Petromax
2025 - 2025
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Handled cash and credit transactions, balancing cash register at end of shifts to ensure accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier
Applegreen-Mobil
Sturbridge, MA
2022 - 2023
- Monitored store promotions and sales events, effectively communicating details to customers during checkout interactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Enhanced shopping experience, provided product information and location assistance.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Handled cash and credit transactions, balancing cash register at end of shifts to ensure accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Groundsman Helper
B and R Tree Service
Charlton, MA
2017 - 2021
- Collaborated with team members to execute planting, mulching, and pruning tasks efficiently.
- Operated various tools and equipment for proper grounds maintenance, such as mowers, trimmers, and blowers.
- Assisted groundskeepers in maintaining sports fields through turf management techniques like aerating, seeding, topdressing, ensuring high-quality playing surfaces.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance personal skill set.
- Performed seasonal tasks such as snow removal or leaf collection to maintain a safe and functional outdoor space yearround.
- Completed light repair jobs on tools or equipment promptly minimizes downtime during peak seasons.
- Supported arborists with tree care tasks including pruning, planting, and fertilization procedures.
- Helped improve overall campus appearance by collecting litter regularly and performing routine clean-up tasks as needed.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Maintained gardening tools by replacing blades and fluids.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Removed debris and waste from outdoor areas.
- Cut trees and shrubs to shape and maintain landscape.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Learned safety protocols and proper tool usage for effective grounds maintenance operations.
- Adapted quickly to changing work conditions while ensuring quality landscape presentation.
- Contributed to team efforts by organizing materials and maintaining a clean work environment.
- Maintained clean and organized work environment for efficient operations and hazard reduction.
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Adhered to all safety protocols during operation of power tools or heavy machinery for accident prevention purposes.
- Safely transported plants, materials, and equipment between job sites using company vehicles or trailers.
Groundsman Helper
Manning Tree & Landscape
Boxborough, MA
2016 - 2016
- Operated landscaping tools and equipment effectively to support team objectives.
- Learned safety protocols and proper tool usage for effective grounds maintenance operations.
- Adapted quickly to changing work conditions while ensuring quality landscape presentation.
- Contributed to team efforts by organizing materials and maintaining a clean work environment.
- Maintained clean and organized work environment for efficient operations and hazard reduction.
- Assisted in the removal of hazardous trees to ensure public safety and minimize property damage.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
- Adhered to all safety protocols during operation of power tools or heavy machinery for accident prevention purposes.
- Safely transported plants, materials, and equipment between job sites using company vehicles or trailers.
- Assisted in the installation of hardscape elements like walkways, patios, retaining walls, increasing property value.
Machine Operator
G and F Precision Molding
Sturbridge, MA
2016 - 2016
- Operated injection molding machines to produce high-quality components.
- Monitored production processes to ensure efficiency and reduce waste.
- Collaborated with team members to troubleshoot equipment issues effectively.
- Implemented safety protocols to maintain a secure working environment.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Machine Operator
Vibram
Brookfield, MA
2016 - 2016
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Streamlined assembly line operations, resulting in smoother workflow.
Fuel Station Attendant
Pilot Flying J Travel Center
Sturbridge, MA
2015 - 2016
- Operated fuel dispensing equipment efficiently to ensure safe refueling procedures.
- Maintained cleanliness and organization of fuel station areas to enhance customer experience.
- Assisted customers with inquiries and transactions to promote service satisfaction.
- Monitored inventory levels of fuel and convenience store products for timely replenishment.
- Adhered to safety protocols and regulations during daily operations to minimize risks.
- Processed payments accurately using point-of-sale systems for seamless transactions.
- Collaborated with team members to streamline workflows and improve operational efficiency.
- Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
- Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
- Maintained a clean and organized station by conducting regular inspections and addressing spills or debris promptly.
- Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
- Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
- Minimized wait times for customers by promptly attending to vehicles at all available pumps during busy periods.
- Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
- Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
- Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
- Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
- Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
- Demonstrated commitment to environmental stewardship by adhering to local, state, and federal regulations for fuel storage, handling, and disposal.
- Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
- Enhanced safety measures by routinely inspecting equipment and reporting any malfunctions or potential hazards to management.
- Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
- Performed routine maintenance tasks such as replacing nozzles or hoses when necessary to maintain optimal pump functionality.
- Maintained clean and orderly work station.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Cleaned up gas and other spills in accordance with spill procedures.
Cashier
Colonial Spirits
Southbridge, MA
2013 - 2015
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing knowledgeable recommendations to enhance their shopping experience.
- Maintained clean and organized checkout areas, ensuring a welcoming environment for customers.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
- Handled cash and credit transactions, balancing cash register at end of shifts to ensure accuracy.
- Resolved customer complaints promptly, delivering exceptional service and maintaining satisfaction.
- Trained new staff on cash handling procedures and customer service best practices to improve efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Reduced processing errors by meticulously following transaction procedures.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Order taking
- Cash management
- Professionalism and courtesy
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- POS system operations
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Inventory management
- Currency counting
- Loyalty program promotion
- Honest and dependable
Timeline
Cashier
Cumberland Farms
2025 - Current
Cashier
Petromax
2025 - 2025
Cashier
Applegreen-Mobil
2022 - 2023
Groundsman Helper
B and R Tree Service
2017 - 2021
Groundsman Helper
Manning Tree & Landscape
2016 - 2016
Machine Operator
G and F Precision Molding
2016 - 2016
Machine Operator
Vibram
2016 - 2016
Fuel Station Attendant
Pilot Flying J Travel Center
2015 - 2016
Cashier
Colonial Spirits
2013 - 2015