Anthony Guzman
Nordstrom
Los Angeles,CA
5
years of professional experience
1
Certification
2
Languages
Dynamic professional with a strong background in customer service at Nordstrom, excelling in dining room management and employee training as host and server. Recognized for enhancing guest satisfaction while double majoring at one of the most prestigious universities in the nation. Skilled in communication and critical thinking, with a proven ability to foster teamwork and ensure compliance with safety standards in fast-paced environments.
Work History
Host/Server
3 Years 4 Months- Delivered exceptional customer service and promoted loyalty programs, enhancing customer retention and sales potential.
- Engaged with patrons to assess and enhance satisfaction with food and service quality.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Set clear guest expectations by communicating hours, wait times, and specials effectively.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Knowledge of order registers is essential since the restaurant relies on quick service.
- Conducted training sessions for new employees on operational procedures. to perform duties.
Manufacturing Associate
3 Months- Recorded production data to support inventory control and quality management.
- Maintained accurate records of production, quality control, and machine maintenance activities to ensure operational integrity.
- Documented operating procedures for manufacturing processes to facilitate consistent compliance and training.
- Documented operating procedures for existing manufacturing processes.
- Ensured compliance with safety standards during the manufacturing process.
Education
Bachelor of Arts - Psychology, History
High School Diploma
Skills
Customer service
Guest relations management
Dining area coordination
Menu item knowledge
Server support
Front of house organization
Employee training
Team collaboration
Communication skills
Fast learner
Punctuality and work ethic
Critical thinking
Spanish fluency
Research methodology
Accomplishments
- 3.9 GPA at UCLA
- Supervised team of 10 staff members.
- Promoted to leadership position at workplace
Affiliations
- Member of Phi Beta Kappa Honors Society
Certification
- Alcohol Server Certification
- Food Handler's Certification
Languages
English
Professional
Spanish
Professional
Timeline
Host/Server
Nordstrom
06.2023 - CurrentRead More
Manufacturing Associate
CDL Manufacturing Inc.
06.2021 - 09.2021Read More
Paramount High School
High School Diploma
Read More
University of California, Los Angeles
Bachelor of Arts from Psychology, History
Read More
References
References available upon request.