Anthony Hamblin
Louisville,KY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Speedway
Louisville, KY
12.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Led team to achieve operational excellence through streamlined processes and improved workflow efficiency.
- Developed strategic initiatives to enhance customer satisfaction and drive repeat business.
- Managed inventory control systems, ensuring optimal stock levels and reducing overhead costs.
- Oversaw staff training programs, fostering skill development and promoting a culture of continuous improvement.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue opportunities.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Staples, The Office Supply Superstore
Louisville, KY
08.2023 - 12.2024
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Directed daily operations, ensuring compliance with company policies and industry regulations for all locations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Sales Manager
Staples, The Office Supply Superstore
Louisville, KY
06.2022 - 08.2023
- Developed and implemented strategies to increase store profitability.
- Ensured compliance with all company policies and procedures.
- Trained, supervised, coached, evaluated, and motivated staff members.
- Conducted weekly team meetings to discuss progress and address any issues or concerns.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
- Developed and implemented sales strategies to drive revenue growth and market penetration.
- Analyzed customer data to identify trends, enhance targeting, and improve sales effectiveness.
- Led training sessions for team members to enhance product knowledge and sales techniques.
- Collaborated with marketing teams to create promotional materials that align with sales objectives.
- Monitored sales performance metrics to ensure alignment with business goals and objectives.
- Built strong relationships with key clients, resulting in increased customer loyalty and retention rates.
Store Co-Manager
Ollies Bargain Outlet
Louisville, KY
01.2021 - 08.2022
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Recommended quality workers to increase company's productivity and profitability.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Enhanced visual merchandising standards to improve customer experience and drive sales.
- Developed employee performance metrics to enhance accountability and engagement.
- Coordinated scheduling to maintain adequate staffing for peak hours and events.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Education
MBA - Business Administration
University of Phoenix
05-2007
Bachelor of Science - Liberal Arts And Sciences
Bellarmine University
05-2005
Skills
- Quality Management
- Sales
- P&L Management
- Customer Retention
- Schedule Management
- Human Resources Management
References
References available upon request.
Education and Training
other,other
Timeline
General Manager
Speedway
12.2024 - Current
General Manager
Staples, The Office Supply Superstore
08.2023 - 12.2024
Sales Manager
Staples, The Office Supply Superstore
06.2022 - 08.2023
Store Co-Manager
Ollies Bargain Outlet
01.2021 - 08.2022
MBA - Business Administration
University of Phoenix
Bachelor of Science - Liberal Arts And Sciences
Bellarmine University