Anthony Harper
Covington ,GA
Summary
Hospitality professional with proven track record in delivering outstanding guest experiences and resolving issues promptly. Valued for collaboration and adaptability in dynamic environments. Recognized for excellent communication skills and positive attitude.
Overview
8
8
years of professional experience
Work History
Sales Associate
Rue 21
Conyers, GA
04.2018 - 01.2019
- Enhanced customer satisfaction by providing personalized shopping experiences and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Trained and mentored new associates, fostering a collaborative team environment.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
Night Auditor/Hotel Front Desk Supervisor
Red Roof Inn & Suites Hotel
Madison Ga
06.2020 - 02.2023
- Managed night audits, ensuring accurate financial reporting and reconciliation of daily transactions.
- Supervised front desk operations, providing exceptional customer service during overnight shifts.
- Trained and mentored new staff on hotel policies, procedures, and best practices for guest interactions.
- Streamlined check-in/check-out processes to enhance guest satisfaction and reduce wait times.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Managed front desk operations during night, maintaining security and guest safety.
Guest Service Agent
Double Tree Hotel By Hilton
Atlanta Ga
06.2023 - 01.2025
- Delivered exceptional guest service, ensuring satisfaction and resolving inquiries effectively.
- Managed check-in and check-out processes, streamlining operations for efficiency.
- Coordinated room assignments and special requests, enhancing guest experiences.
- Trained new staff on customer service protocols and hotel policies.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Guest Service Agent/Night Auditor
Home 2 Suites By Hilton
Atlanta Ga
01.2025 - 01.2026
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with variety of services and local attraction information.
- Upheld hotel policies and procedures by providing high level of customer service.
- Maintained accurate and up-to-date records of guest information.
- Prepare detailed end-of-day reports for management review, highlighting key performance indicators and trends.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Generated and printed daily financial reports to track hotel performance.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
Education
High School Diploma -
Newton High School
Covington Ga05.2020
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Documentation and reporting
- Shift scheduling
- Data entry
- Telephone skills
- Professional and polished presentation
Timeline
Guest Service Agent/Night Auditor
Home 2 Suites By Hilton
01.2025 - 01.2026
Guest Service Agent
Double Tree Hotel By Hilton
06.2023 - 01.2025
Night Auditor/Hotel Front Desk Supervisor
Red Roof Inn & Suites Hotel
06.2020 - 02.2023
Sales Associate
Rue 21
04.2018 - 01.2019
High School Diploma -
Newton High School