Anthony Hernandez
Johnston,RI
Summary
Service focused and always aimed above standard, professional in customer service . Interactions with residents, customers, and Individuals in general handled with top priority and absolutely to the best ability. Proven to be helpful and pleasant to speak with or among. Skilled and centered around Pleasing customers.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Athenahealth Inc.
Webster, MA
12.2019 - Current
- Several 1v1 talks with family and medical personal to construct an effective ADL log.
- Further my skill in customer service
- Worked religiously with Phones (both landlines and cellular) to be able to transfer and connect calls with hospitals, pharmacy, etc.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Certified Nursing Assistant
Oasis
Worecester , MA
02.2017 - 12.2017
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for average of 18 patients per shift in Dementia facilities, delivering high-quality, efficient support to meet all needs.
- Provided quality and efficient care
- Participated in various fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Cashier
Wendys International Inc.
Putnam, CT
01.2016 - 01.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Educated customers on promotions to enhance sales.
- Assisted customers by answering questions and fulfilling requests.
- Provided customers with information on specials and discount deals.
- Operated and sanitized kitchen and food preparation equipment.
Education
High School Diploma -
Tourtellotte Memorial High School
North Grosvenorda, CT05.2017
Skills
- Customer Service
- Medical office administration
- Attentiveness and Ability to listen and be composed
- Advanced in computer software (Microsoft, Excel, Word, etc)
- Bilingual (English and Spanish)
- Efficient and reliable team player
- Adaptable
Timeline
Certified Nursing Assistant
Athenahealth Inc.
12.2019 - Current
Certified Nursing Assistant
Oasis
02.2017 - 12.2017
Cashier
Wendys International Inc.
01.2016 - 01.2017
High School Diploma -
Tourtellotte Memorial High School