Anthony Herrmann
Harrison,OH
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
2
2
years of professional experience
Work History
Shift Manager
White Castle Restaurant
06.2023 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Troubleshot equipment to reduce service calls and downtime.
- Helped other Managers when needed
Team Member
White Castle Restaurant
08.2021 - 06.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
William Henry Harrison High School
Harrison, OH05.2023
Skills
- Team Development
- Equipment Troubleshooting
- Quality Assurance
- Safety Compliance
- Flexible Schedule
- Staff Training and Onboarding
- Relationship Building
- Handling Customer Complaints
Timeline
Shift Manager
White Castle Restaurant
06.2023 - Current
Team Member
White Castle Restaurant
08.2021 - 06.2023
High School Diploma -
William Henry Harrison High School