Anthony Jarrell
Havana
Summary
Customer Service Manager experienced in complaint resolution and client retention. Enhanced customer satisfaction through strong decision-making and time management skills while fostering team collaboration and motivation. Focused on driving employee engagement and performance through effective training and relationship-building.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
Canteen
1491 Clark Drive Tallahassee FL 32303
11.2024 - 07.2026
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Analyzed service metrics to ensure adherence to quality standards.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Route Sales Representative
Alsco
2118 Lake Bradford Rd Tallahassee, FL 32310
07.2020 - 08.2024
- Managed daily route operations, ensuring timely delivery of products to clients.
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
Route Driver
Fed Ex Ground / KSR Transport
2058 Summit Lake Rd. Tallahassee, FL 32308
10.2019 - 07.2020
- Operated commercial vehicles to deliver packages efficiently and safely across designated routes.
- Managed delivery schedules to ensure timely arrivals at customer locations.
- Conducted pre-trip vehicle inspections to maintain compliance with safety regulations.
- Provided exceptional customer service through effective communication and issue resolution.
Correctional Officer
Florida Department Of Corrections
Wakulla Correctional Institute
12.2018 - 10.2019
- Supervised inmate activities to maintain safety and order within facility.
- Monitored inmate behavior to identify signs of distress or potential security risks.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations.
- Conducted regular inspections to ensure compliance with safety protocols and regulations.
- Collaborated with multidisciplinary teams to develop and enforce rehabilitation programs.
- Documented incidents accurately in logs for accountability and future reference.
Route Driver
FedEx Ground / KSR Transport
2058 Summit Lake Rd. Tallahassee, FL 32308
08.2017 - 07.2018
- Operated commercial vehicles to deliver packages safely and efficiently across designated routes.
- Managed delivery scheduled to ensure timely arrival at customer locations.
- Conducted pre-trip vehicle inspections to maintain compliance with safety regulations.
- Provided exceptional customer service through effective communication and issue resolution.
Education
GED -
Leon High School
Tallahassee, FLSkills
- CRM management
- Customer service
- Customer-centric approach
- Issue resolution
- Customer focused
- Adherence to high customer service standards
- Client engagement
- Team leadership
- Training and mentoring
- Time management
- Financial oversight
- Cash handling
Timeline
Customer Service Manager
Canteen
11.2024 - 07.2026
Route Sales Representative
Alsco
07.2020 - 08.2024
Route Driver
Fed Ex Ground / KSR Transport
10.2019 - 07.2020
Correctional Officer
Florida Department Of Corrections
12.2018 - 10.2019
Route Driver
FedEx Ground / KSR Transport
08.2017 - 07.2018
GED -
Leon High School