Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Anthony Jefferson

Kenosha

Summary

Dynamic professional with extensive experience at Five Star Moving Crew, excelling in customer service and sales technique. Proven ability to manage high-stress situations while fostering strong relationships. Skilled in conflict resolution and time management, consistently enhancing customer satisfaction and operational efficiency. Recognized for attention to detail and effective problem-solving.

Overview

6
6
years of professional experience

Work History

Dispatcher

Five Star Moving Crew
02.2025 - 05.2025
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate smooth work days.
  • Directed dispatching, routing, and tracking of 2 fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

Mover

Five Star Moving Crew
05.2021 - 05.2025
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 40,000 lbs.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed verbal and written instructions to properly move and ship products.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.

Sales Associate

Five Star Moving Crew
05.2021 - 04.2025
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.

Cashier

Shirl's DriveIn
06.2019 - 05.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Indian Trail High School
Kenosha, WI
06-2024

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Stress tolerance
  • Time management
  • Problem-solving
  • Customer relations
  • Dispatch coordination
  • Conflict resolution

Interests

  • Gym Workouts
  • Auto Repair/Restoration
  • Woodworking
  • I like working with my hands and fixing things
  • DIY and Home Improvement
  • Reading
  • Personal Development and Self-Improvement

Timeline

Dispatcher

Five Star Moving Crew
02.2025 - 05.2025

Mover

Five Star Moving Crew
05.2021 - 05.2025

Sales Associate

Five Star Moving Crew
05.2021 - 04.2025

Cashier

Shirl's DriveIn
06.2019 - 05.2021

High School Diploma -

Indian Trail High School

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Anthony Jefferson