Anthony J. Grimaldi
Lincolnton,NC
Summary
Results-driven operations manager with over 15 years of experience optimizing processes, enhancing efficiency, and leading high-performing teams. Skilled in business development, project management, and operational enhancements, with a solid background in cybersecurity and IT support. Demonstrated ability to streamline workflows, lower costs, and improve customer satisfaction.
Experienced with motivational techniques, interpersonal communication, and strategic planning. Utilizes tailored approach to foster individual and team growth. Track record of achieving enhanced performance outcomes through effective coaching methods.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Digital Coach
Walmart Inc.
01.2020 - Current
- E-commerce Operations | Leadership | Customer Experience
- Lead a team of 75 associates, driving engagement and productivity.
- Achieved a 20% increase in efficiency by streamlining operational processes.
- Executed strategic initiatives to enhance customer service, boosting satisfaction scores by 15%.
- Conducted training sessions, enhancing digital literacy and operational effectiveness among employees.
- Managed inventory and digital transactions to ensure seamless online order fulfillment.
Service Writer
Walmart Inc.
09.2018 - 01.2020
- Automotive Customer Service | Workflow Coordination | Technical Communication
- Served as the main point of contact for Auto Care Center customers, ensuring high-quality service and communication.
- Scheduled appointments and coordinated with technicians to streamline service workflow.
- Maintained accurate service records, managed transactions, and processed payments.
- Provided knowledgeable guidance on vehicle maintenance services, increasing upsell success by 18%.
- Resolved customer concerns promptly, contributing to a 10% rise in customer satisfaction scores.
Kitchen Manager
Giovanni’s Pizza and Pasta
09.2009 - 05.2019
- Restaurant Management | Budget Optimization | Customer Relations
- Supervised and trained a team of 15 staff members, which improved service efficiency by 25%.
- Developed an annual food and beverage marketing plan that boosted revenue by 30%.
- Implemented cost-saving measures that reduced operational expenses by 15%.
- Maintained strict inventory control, minimizing waste and optimizing supply usage.
- Managed payroll, staffing, and scheduling, ensuring compliance with labor regulations.
IT Services Intern
Central Piedmont Community College
04.2016 - 12.2016
- Technical Support | Cybersecurity | Systems Administration
- Provided IT support for students, faculty, and staff, resolving 95% of issues within first response.
- Assisted in network troubleshooting and security enhancements.
- Delivered software and system training, improving user proficiency across campus.
- Supported mobile device configurations and security protocol implementations.
Education
Cyber Operations (Defense & Forensics)
University of Arizona
Associate of Science - Criminal Justice
Montgomery County Community College
Skills
- Effective communication
- Group leadership
- Personable and friendly
- Building relationships
- Fast learner
- Problem-solving
- Analytical mindset
- Report writing
- Risk assessment
- Incident response
- Digital forensics
- Network security
- Threat intelligence
- HIPAA compliance
- Vulnerability assessment
- Phishing detection
Certification
- Google Cybersecurity Professional Certificate Issued by Google
- Cybersecurity Essentials Issued by IBM, June 2025 Credential ID: Cybersecurity Essentials
- Introduction to Cybersecurity Tools & Cyberattacks Issued by IBM, June 2025 Credential ID: W14MDVS3ERKG
- Computer Networks and Network Security Issued by IBM, July 2025 Credential ID: U1PHNVGXK8GA
- Operating Systems: Overview, Administration, and Security Issued by IBM
- Cybersecurity Essentials Issued by Cisco Networking Academy
- Computer Hardware Basics Issued by Cisco, June 2025
- Grant Writing Certification Issued by Old Dominion University
- Microsoft Server Support Training Issued by Central Piedmont Community College
- Network Fundamentals & Security Fundamentals Issued by Central Piedmont Community College
Timeline
Digital Coach
Walmart Inc.
01.2020 - Current
Service Writer
Walmart Inc.
09.2018 - 01.2020
IT Services Intern
Central Piedmont Community College
04.2016 - 12.2016
Kitchen Manager
Giovanni’s Pizza and Pasta
09.2009 - 05.2019
Associate of Science - Criminal Justice
Montgomery County Community College
Cyber Operations (Defense & Forensics)
University of Arizona
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