Anthony Luna
Santa Clarita,CA
Summary
Proven expertise in enhancing customer satisfaction and safety, demonstrated during tenure at Trampoline Park Valencia. Skilled in customer relations and basic repair, with a knack for storytelling and attention to detail. Increased safety compliance through diligent equipment inspections, showcasing a commitment to operational excellence and positive guest experiences. Knowledgeable Game Master with detail-oriented and conscientious approach to keeping guests safe. Strong conflict resolution, time management and multitasking skills. Game Master handles the needs of up to 4 rooms of players simultaneously. Talents include planning, setting up and breaking down games. Accurate money handling and good understanding of security procedures.
Overview
3
3
years of professional experience
Work History
Game Master
All Locked Up
2023.03 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Handled payments both in cash and card.
- Cleaned various areas daily.
Volunteer
Henry Mayo Newhall Hospital
2021.11 - 2023.04
- Kept supply shelves fully stocked.
- Delivered supplies from Central Supply to various wings and departments of the hospital.
- Created isolation carts.
- General assistance to hospital staff.
Jump Patrol
Trampoline Park Valencia
2022.02 - 2022.08
- Enhanced Jump Patrol safety by conducting thorough equipment inspections and maintenance procedures.
- Ensured safety of guests by enforcing company policy and regulations.
- Cleaned the facility nightly.
Education
High School Diploma -
West Ranch High School
Valencia, CA05.2024
Skills
- Customer Relations
- Housekeeping abilities
- Cashier experience
- Storytelling expertise
- Basic repair skills
- Positive Attitude
- Attention to Detail
- Radio operation
Timeline
Game Master
All Locked Up
2023.03 - Current
Jump Patrol
Trampoline Park Valencia
2022.02 - 2022.08
Volunteer
Henry Mayo Newhall Hospital
2021.11 - 2023.04
High School Diploma -
West Ranch High School
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