Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Anthony McPherson II

Marietta,Georgia

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Blended Solutions Group
06.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.

Produce Team Member

Publix Grocery Store
04.2022 - 05.2023
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Coordinated with vendors to verify product availability and acquire best quality.
  • Inspected produce to update and adjust pricing information.
  • Collaborated with store management to align with objectives and provide quality produce.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

Associate of Arts - Business Administration

Georgia Military College - Milledgeville
Milledgeville, GA
06.2027

Skills

  • Lotus Notes
  • Business Development Understanding
  • Customer Relations
  • Sales Expertise
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Active Listening
  • Account Management
  • Stocking and Replenishing
  • Stock Management
  • Call Center Operations
  • Customer Relationship Management
  • Team Development
  • Critical Thinking
  • Travel Planning
  • Customer Service
  • Technical Support
  • Money Handling Abilities
  • Grammar
  • Research
  • Prioritization
  • Coordination
  • Calendaring
  • Proofreading

Additional Information

Drawing is such a great way to express myself and let my creativity flow. It's a great way to relax and distress. It also helps improves my observation skills and hand-eye coordination that would be a great use of tool in later on in life.


Lifting weights is a passion of mine for several compelling reasons. It empowers me both mentally and physically. The process of challenging my body and witnessing strength gains is incredibly fulfilling and boosts my self-confidence. Weightlifting allows me to sculpt and shape my physique, helping me attain the aesthetic goals I've set for myself. It's a constant journey of self-improvement, which keeps me motivated and engaged. Moreover, the discipline and focus required for weightlifting extend beyond the gym and positively impact other areas of my life. There's an undeniable sense of accomplishment when I conquer a challenging lift or achieve a new personal record, making weightlifting an exhilarating and gratifying pursuit that I eagerly look forward to each time I go to the gym.


Timeline

Customer Service Representative

Blended Solutions Group
06.2023 - Current

Produce Team Member

Publix Grocery Store
04.2022 - 05.2023

Associate of Arts - Business Administration

Georgia Military College - Milledgeville
Anthony McPherson II