Anthony Mendoza-Lemus
Menlo Park,CA
Summary
Dynamic professional with a proven track record at CVS Pharmacy, enhancing customer satisfaction and streamlining payment processes. Excelled in upselling and problem-solving, boosting sales and customer engagement. Skilled in retail loss prevention and exceptional customer service, demonstrating effective teamwork and collaboration. Achieved significant improvements in operational efficiency and customer experience.
Overview
3
3
years of professional experience
Work History
Sales Associate
CVS Pharmacy
Redwood City, CA
05.2024 - Current
- Compute purchases and receive and process cash or credit payments.
- Place special orders or call other stores to find desired items.
- Perform cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Prepare merchandise for purchase or rental.
- Stock shelves and supplies and organize displays to focus customer attention on specific items.
- Train new team members in cash register operation, stock procedures, and customer services.
- Greet customers to determine wants or needs.
- Answer customer inquiries regarding product features, pricing, and availability.
Guest Advocate
Target
East Palo Alto, CA
09.2023 - 03.2024
- Enhanced revenue through meticulous management of operational downtime.
- Resolved customer complaints professionally.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Greeted customers and assisted them to ensure a positive shopping experience.e.
- Supported sales team members to drive growth and development.
- Engaged in conversations with customers to understand their needs, resolve issues, and answer product questions.
- Maintained an organized workspace while stocking merchandise.
- Invited guests to join loyalty programs and special promotions to stay connected.
Intern
Meta
Menlo Park, CA
06.2022 - 07.2022
- Worked with a team to create a virtual reality game employing the Unity engine.
- Equipped with essential tools for effective financial management.
- Enhanced networking abilities through interactions with META employees.
- Expanded programming expertise to include C#.
- Weekly training in communication, leadership, networking, and reflection to strengthen my skills as a student and a future professional in the tech industry
Education
Bachelors - Management Information Systems
Santa Clara University
Santa Clara, CA06-2028
High School Diploma -
Sacred Heart Schools
Atherton, CA06-2024
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Payment processing
- Excellent communication skills
- Time management
- Problem-solving
- Exceptional customer service
- Sales trends
- Goal oriented
- Teamwork and collaboration
- Customer service
- Self-checkout assistance
- Sales training
- Inventory control procedures
- Stocking and receiving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Associate
CVS Pharmacy
05.2024 - Current
Guest Advocate
Target
09.2023 - 03.2024
Intern
Meta
06.2022 - 07.2022
Bachelors - Management Information Systems
Santa Clara University
High School Diploma -
Sacred Heart Schools
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