Anthony Newton
Amarillo,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
General Manager
Office Depot/Office Max
07.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Manager
Office Depot/Office Max
12.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Operations Manager
Office Depot
02.2021 - 12.2022
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Service Manager
Office Depot/Office Max
01.2018 - 02.2021
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Randall High School
Amarillo, TXSkills
- Staff Supervision
- Schedule Management
- Operations Oversight
- Business Development
- Customer Relationship Management
- Loss Prevention
- Staff Development
Timeline
General Manager
Office Depot/Office Max
07.2023 - Current
Assistant Manager
Office Depot/Office Max
12.2022 - 07.2023
Operations Manager
Office Depot
02.2021 - 12.2022
Customer Service Manager
Office Depot/Office Max
01.2018 - 02.2021
High School Diploma -
Randall High School
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