Anthony Opara
Houston,Texas
Summary
Result-driven Service Representative experienced in enhancing customer satisfaction through effective inquiry management and tailored solutions. Delivered value to organizational objectives by streamlining processes and improving team performance through empathetic communication and conflict resolution.
Overview
1
1
Certification
9
9
years of professional experience
Work History
SERVICE REPRESENTATIVE
Maximus Agency
Houston
04.2021 - Current
- Answered inbound and outbound calls
- Provided accurate information to customers
- Demonstrated empathy towards customer concerns to enhance satisfaction
- Actively listened to caller complaints to identify and address issues
- Managed multiple tasks simultaneously while maintaining focus and effective time management.
WAREHOUSE AUDIT CUSTOMER CARE REPRESENTATIVE
Randstad USA
Houston
06.2019 - 12.2021
- Researched insurance benefits and provider contracts to support customer inquiries
- Responded to customer questions via telephone and written correspondence, ensuring clarity and satisfaction
- Investigated issues to identify solutions and provided information/solutions.
DATA ENTRY REPRESENTATIVE (VACCINATION SITE)
Robert Half Agency
Houston
01.2021 - 04.2021
- Organized data for accurate entry into computer system
- Verified document accuracy.
- Entered and updated customer information in databases accurately.
- Verified data entries for completeness and correctness daily.
- Processed high volumes of documents while maintaining quality standards.
ASSISTANT
Amazon Warehouse
Houston
01.2020 - 03.2021
- Executed two-step verification and scanned packages to enhance security and tracking
- Managed lost or misplaced packages to minimize delivery disruptions
- Managed retrieval of lost or misplaced packages to ensure proper delivery.
- Ensured two-step verification, scanning of packages
- Determined optimal package pickup times to enhance efficiency..
SALES ASSISTANT MANAGER
Robinson Brandt International
Houston
01.2018 - 03.2018
- Developed strategies to capitalize on sales opportunities, enhancing overall revenue potential
- Monitored performance of the sales team
- Evaluated sales team performance, identifying areas for improvement and support
- Established incentive programs tied to sales targets, motivating team to achieve set goals.
Education
COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS - HISTORY & INTERNATIONAL STUDIES
Imo State University
NigeriaSkills
- Customer service
- Customer engagement
- Data entry
- Software proficiency
- Data analysis
- Problem solving
- Conflict resolution
- Data Annotation
Certification
- Certified Member of National Society of Leadership and Success, 01/01/19 - Present
- Certificate of Completion of 20 Hours of Employability Training at Work Faith Connections, 01/01/24
Projects and Hubbies
- Music
- Tennis
- Billiards
- Swimming
Timeline
SERVICE REPRESENTATIVE
Maximus Agency
04.2021 - Current
DATA ENTRY REPRESENTATIVE (VACCINATION SITE)
Robert Half Agency
01.2021 - 04.2021
ASSISTANT
Amazon Warehouse
01.2020 - 03.2021
WAREHOUSE AUDIT CUSTOMER CARE REPRESENTATIVE
Randstad USA
06.2019 - 12.2021
SALES ASSISTANT MANAGER
Robinson Brandt International
01.2018 - 03.2018
COMPLETED COURSEWORK TOWARDS BACHELOR OF ARTS - HISTORY & INTERNATIONAL STUDIES
Imo State University