Anthony Peabody
Ballston Lake
Summary
Motivated professional with a background in Business Administration and hands-on experience in managing staff and operations. Delivers exceptional customer service while training and mentoring teams to enhance service quality. Committed to optimizing operational processes and improving guest satisfaction through strategic planning.
Overview
2
2
years of professional experience
Work History
Manager on Duty
Friendly's Restaurant
2026.01 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on customer service excellence and operational procedures.
- Developed staff schedules to optimize coverage during peak hours and enhance service delivery.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Server
Friendly's Restaurant
2024.01 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure seamless food preparation and presentation.
- Trained new servers on menu items, service standards, and operational procedures.
Education
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY2026-05
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Employee engagement
- Customer service
- Staff management
- Decision-making
- Strategic planning
- Task delegation
- Project planning
- Team building
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
- Playing Sports
- Running
- Video Gaming
- Music
Timeline
Manager on Duty
Friendly's Restaurant
2026.01 - Current
Server
Friendly's Restaurant
2024.01 - Current
Associate of Science - Business Administration
Hudson Valley Community College