Anthony Ramirez
Staten Island
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
First Service Residental
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Delivery Driver
Amazon DSP
09.2020 - 12.2020
- Drove commercial and residential routes
- Loaded packages
- Delivered products in a timely and courteous manner
- Consistently completed on-time deliveries
- Managed paperwork
- Obtained package signatures
- Refueled vehicle
Plumber
Roto-Rooter Plumbing & Drain Service
04.2018 - 09.2020
- Diagnose the problem
- Offer a couple of ways to fix the problem
- Give great customer service
- Answer any questions or concerns that the customer may have
- Clean up my work area after work is completed
- Drive to the customer home
Meter Technician
Aclara Smart Grid Solutions
10.2017 - 03.2018
- Drive around Staten Island
- Change house electrical meters
- Use power tools to cut the rings off of the old meter
- Check the voltage on the jaws of the meter to make sure that they are working properly
- Inspect the socket to make sure the customer is not stealing power
- Give great customer service and let the customer know what I am going to do
Fulfillment Associate
Amazon
01.2017 - 03.2017
- Prepare the carts
- Prepare shipping packages for other employees
- Picked correct item that was displayed on the scanning gun
- Print shipping labels for the packages
- Sort the packages for delivery
Technician
Firestone Complete Auto Care
07.2016 - 12.2016
- Ran diagnostic on customers vehicles
- Change tires, oil, break pads, rotors, wiper blades, batteries, struts, axles, alternators, starters
- Fixed vehicles alignment, holes in tires
- Clean the shop at the end of the day
Front End Manager
Western Beef Supermarket
10.2015 - 07.2016
- Prepared the cash register for the beginning of the day
- Help customers with problems or questions
- Count employees till when it was time for them to go home
- Made sure the safe was never short or over when people needed change
- Was responsible to make sure the front of the store was clean and presentable
- Trained new cashiers
- Answer the phone in a professional manner
- Delegated task to employees under my supervision
Education
Associate of Science - Criminal Justice
Berkeley College
New York, NY11-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front Desk Receptionist
First Service Residental
06.2021 - Current
Delivery Driver
Amazon DSP
09.2020 - 12.2020
Plumber
Roto-Rooter Plumbing & Drain Service
04.2018 - 09.2020
Meter Technician
Aclara Smart Grid Solutions
10.2017 - 03.2018
Fulfillment Associate
Amazon
01.2017 - 03.2017
Technician
Firestone Complete Auto Care
07.2016 - 12.2016
Front End Manager
Western Beef Supermarket
10.2015 - 07.2016
Associate of Science - Criminal Justice
Berkeley College
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