Experienced General Manager with over 25 years of experience in Upscale, Casual Restaurants. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profit. Looking for opportunity to grow in the Customer Service Field with an established organization.
Work History
Chef
JD's Bar And Grill
Southington, CT
02.2020 - Current
Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
Prepared identical dishes numerous times daily with consistent care, attention to detail and quality, managed up to over 100 orders per day.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Proprietor
Ted's Montana Grill Inc.
Hartford, CT
04.2017 - 02.2020
Established and administered annual budget with effective controls to prevent issues and support sustainability objectives
Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 3 % food waste reduction
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Motivated staff to perform at peak efficiency and quality
General Manager of Operations
Ruby Tuesday
Southington, Newington, Cromwell, CT
02.2012 - 04.2017
Carefully interviewed, selected, trained and supervised staff
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
Received superior customer service satisfaction scores for 12 consecutive quarters
Maximized efficiency by coaching and mentoring 45 personnel on genuine hospitality principles, industry practices and company procedures
Developed 6 internal candidates for general management promotion opportunities