Summary
Work History
Education
Skills
Timeline
Overview
Generic

Anthony Raucci

Plainville,CT

Summary

Experienced General Manager with over 25 years of experience in Upscale, Casual Restaurants. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profit. Looking for opportunity to grow in the Customer Service Field with an established organization.

Work History

Chef

JD's Bar And Grill
Southington , CT
02.2020 - Current
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality, managed up to over 100 orders per day.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.

Proprietor

Ted's Montana Grill Inc.
Hartford , CT
04.2017 - 02.2020
  • Established and administered annual budget with effective controls to prevent issues and support sustainability objectives
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 3 % food waste reduction
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Motivated staff to perform at peak efficiency and quality

General Manager of Operations

Ruby Tuesday
Southington, Newington, Cromwell , CT
02.2012 - 04.2017
  • Carefully interviewed, selected, trained and supervised staff
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Received superior customer service satisfaction scores for 12 consecutive quarters
  • Maximized efficiency by coaching and mentoring 45 personnel on genuine hospitality principles, industry practices and company procedures
  • Developed 6 internal candidates for general management promotion opportunities

Education

MBA - Business Administration And Management

Devry University, Keller Graduate School
Downers Grove, IL
06.2013

Bachelor of Science - Marketing

Central Connecticut State University
New Britain, CT
06.1998

Skills

  • Budgeting
  • Strategic planning
  • Cleanliness
  • Conflict resolution
  • Kitchen equipment operation and maintenance
  • Customer service
  • Business Operations
  • Billing
  • Cost controls
  • Scheduling
  • Critical Thinking
  • Inventory management
  • Cost Reduction Strategies
  • Budgeting And Forecasting

Timeline

Chef

JD's Bar And Grill
02.2020 - Current

Proprietor

Ted's Montana Grill Inc.
04.2017 - 02.2020

General Manager of Operations

Ruby Tuesday
02.2012 - 04.2017

MBA - Business Administration And Management

Devry University, Keller Graduate School

Bachelor of Science - Marketing

Central Connecticut State University

Overview

10
10
years of professional experience

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Anthony Raucci