ANTHONY ROBINSON
Yukon,OK
Summary
Highly motivated professional well-versed in leading successful projects
and teams. Proven record of planning and executing projects and driving
operational efficiency in fast-paced, deadline-oriented environments.
Skilled communicator with the ability to motivate and inspire teams to
drive positive outcomes and develop long-term customer relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Advisor
Classic Chevrolet
2023.10 - 2024.06
- 2024 "MARK of EXCELLENCE" Award Winner.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- X-Time, Dealertrack, GM Global, Reynolds & Reynolds
Chef/Manager
Sodexo
2021.11 - 2023.08
- Worked side by side with kitchen staff to deliver top-quality meals
- Demonstrated strong leadership skills by training and supervising a team of kitchen staff
- Planned menus and assigned kitchen duties for special meals or occasions
- Managed daily activities and schedules of cooks, dishwashers and prep support
- Monitored quality control procedures to guarantee that only top-notch dishes were served to customers.
Security Driver
Back Stage Limo
2018.05 - 2020.04
- Performed defensive driving techniques in high-risk areas to avoid potential threats or hazards
- Liaised with law enforcement agencies, providing assistance when needed
- Implemented security measures such as lockouts and lockdowns during emergencies or special events
- Provided secure transport of personnel and goods, ensuring safety at all times
- Assisted with loading and unloading of vehicles when necessary, ensuring goods were handled safely and securely.
Business Relationship Manager
Heartland
2019.05 - 2020.02
- Negotiated contracts with suppliers and vendors, securing favorable terms while maintaining strong relationships.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
Parts Specialist
Bob Howard Toyota
2018.01 - 2019.05
- Conducted periodic audits on warehouse operations for compliance purposes
- Verified accuracy of all orders prior to shipping or delivery
- Managed stockroom organization for efficient access to parts
- Prepared monthly summaries of inventory levels, costs and other related metrics
- Inspected returned parts for damage or defect before restocking shelves
- Monitored cost control strategies to optimize budget performance
- Assessed customer needs and provided product information accordingly
- Analyzed customer feedback data to identify areas for improvement.
Parts Specialist
Battison Honda
2016.11 - 2018.09
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
BDC Manager
Jim Norton Toyota
2014.06 - 2016.11
- Cultivated a culture of collaboration between various departments such as Sales, Marketing, Finance, among others through regular communication and coordination.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Associate in Science (A.S.) - Sociology
Crafton Hills College
Yucaipa, Ca03.1996
Certification - Technology
California State University-San Bernardino
San Bernardino, CA06.1998
Skills
- Management
- Critical Thinking
- Team Leadership
- Sales and Marketing
- Product Knowledge
- Staff Training
- Operations Management
- Managing Parts
- Inventory Management
- Chef Assistance
- Menu Planning
- Food Preparation and Safety
- Security Operations Experience
- Motor Vehicle Escort
- Vehicle Safety and Maintenance
Certification
- Toyota Gulf States
- Honda North America
- Concealed Carry OKC Sheriff Depo.
Timeline
Service Advisor
Classic Chevrolet
2023.10 - 2024.06
Chef/Manager
Sodexo
2021.11 - 2023.08
Business Relationship Manager
Heartland
2019.05 - 2020.02
Security Driver
Back Stage Limo
2018.05 - 2020.04
Parts Specialist
Bob Howard Toyota
2018.01 - 2019.05
Parts Specialist
Battison Honda
2016.11 - 2018.09
BDC Manager
Jim Norton Toyota
2014.06 - 2016.11
Associate in Science (A.S.) - Sociology
Crafton Hills College
Certification - Technology
California State University-San Bernardino
- Toyota Gulf States
- Honda North America
- Concealed Carry OKC Sheriff Depo.
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