Anthony Rodriguez
250 S Elizabeth Way Apt 1071 Chandler ,AZ
Summary
Accomplished Fraud Prevention Specialist with a proven track record at DISH, adept in cybersecurity awareness and demonstrating exceptional verbal communication. Expert in leading complex fraud investigations and enhancing customer service processes, significantly improving case resolution rates and customer satisfaction. Skilled in analytical thinking and technical acumen, reliably advancing company goals.
Overview
9
9
years of professional experience
Work History
Fraud Prevention Specialist
DISH
Chandler, AZ
12.2019 - 10.2024
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
Key Holder
Cotton On Clothing
Chandler, AZ
09.2017 - 10.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Customer service agent
Macy’s credit and customer service call center
Tempe, AZ
05.2015 - 07.2017
- Provide excellent customer service process new accounts with credit bureaus and credit line increases
- Deal with new accounts daily opening and closing trained in different components of software and data bases
- Review billing statements and fully aware of what the customers want changed on their accounts
- Exceptional empathy skills in under high stressed situation's
Education
Gilbert Chandler Community College
Chandler11.2021
High school -
Corona del sol high school
05.2015
Skills
- Analytical mindset
- Cybersecurity awareness
- Technical acumen
- Fraud detection techniques
- Verbal and written communication
- Reliability
Timeline
Fraud Prevention Specialist
DISH
12.2019 - 10.2024
Key Holder
Cotton On Clothing
09.2017 - 10.2019
Customer service agent
Macy’s credit and customer service call center
05.2015 - 07.2017
High school -
Corona del sol high school
Gilbert Chandler Community College